 HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:11
 ·TekSavvy DSL
 ·TekSavvy Cable
| reply to kinghenry7
Re: Finally, I got it. said by kinghenry7:I did ask him if he moved my line to a remote, he still said no. Maybe he didn't but someone definitely did. In the Before screenshot, the vendor of the dslam is Alcatel, while on the After screenshot its Globespan. Your attenuation also plummeted from 42dB to just 6dB, all indications that you were placed on a remote.
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GOLF LEAFS GOLF!
Thanks for pissing that one point away sometime this season... |
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 TSI NickPremium
join:2007-03-08
Chatham, ON
kudos:1 | I would totaly call in and have the techs open a ticket to get you bumped up to 5mb. If your line can handle it then you should get it  |
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| Thanks Nick and Hivolt.
It should be you that opened ticket for me and solved my phone line problem that it had annoyed me for a long time. I think we have talked a lot through email. Nice to see you here.
As you mentioned in your last email today, "You're online at the moment, but what I'm looking at shows you're out of service, which means we're not seeing the right stats. "
As Mr. HiVolt said, Is it possible that Bell switched my line to a remote and caused this problem?
I am looking forward the moment I can surf at 5M speed. |
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TSI NickPremium
join:2007-03-08
Chatham, ON
kudos:1 | that's dead on...if bell swapped your line to be served from else where then they need to map it correctly. Opening a ticket for slow speeds and to update nar profile would definetly resolve both issues at the same time.
If you PM your details I can ensure to follow up on this in the am since. |
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| PM sent, please check. |
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