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« Techs great; call center person occaisionally lost  
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CrzyCrakr
Premium
join:2005-06-24
Edgewater, MD

There is always one bad seed...

And it takes 20 "that a boys" to erase one "bad boy". Which is a shame. I have nothing but glowing things to say about Verizon Techs. They were great at work when they installed the DSL and they were great at my home installing the FIOS. What is funny to me is how Verizon Techs that I have met seem to know what they are talking about...The Comcast Techs that I have met don't seem to have a clue. Leaving me to have to take matters into my own hands to get it fixed. I don't mean to sound like I am hating on Comcast cuz I am not. I just have had to take more of a..."supervisory role" with Comcast to get things done properly. I don't think they are the devil. I just think I need to keep any eye on them is all.

That is my $.50 worth and now you may flame away. lol


N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
·Verizon FIOS
·Verizon Online DSL

That was my experience as well. The Verizon tech that installed my DSL seemed like he knew his stuff, was professional, and had a "service" attitude.

The Comcast guy that installed my buddy's cable, internet, and phone was a bit, um... shady....

Of course everyone's mileage will vary. I'm sure Verizon has shitty techs out there, and Comcast has stellar performers.

I think your flavor of tech with Verizon varies with who your legacy Baby Bell provider was. I rarely hear people in the old "Bell Atlantic" territory bitching, but it seems like folks in the old "Nynex" areas have a lot to bitch about.

Or, maybe I'm just full of shit on all fronts, who knows....
--
FCC, PLEASE KILL THE MERGER BEFORE THE MERGER KILLS SATRAD!


CrzyCrakr
Premium
join:2005-06-24
Edgewater, MD
Nah I don't think you are full of crap. I think you really hit the nail on the head.


elvey
Spamassassin

join:2001-02-17
San Francisco, CA
reply to CrzyCrakr
Re: There is always one bad seed...

They do have a BBR Gold award.

BTW, how come you haven't reviewed 'em?


CrzyCrakr
Premium
join:2005-06-24
Edgewater, MD


1 edit
said by elvey See Profile :

They do have a BBR Gold award.

BTW, how come you haven't reviewed 'em?
Which are we talking about here? FIOS I am assuming. To be honest I just haven't gotten around to it. Though I would only repeat what most people say. They are great and I love it. Though it doesn't take much to please me. (shrug)


notacontractor

@charter.com

reply to CrzyCrakr
That's cuz Comcast techs are usually contracted and poorly trained, not their fault. The phone company techs have a structured training program and other techs usually follow up and straighten out any 'slack asses' that don't do the job properly. You'd be surprised just how much pride most of us take in our work, then again we are paid a union wage that makes us feel more obligated to earn that decent living. In most areas the cable techs are way overworked and way under paid, I wish they would get in the union and get treated with a little more respect and they could lose the untrained contractors.
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« Techs great; call center person occaisionally lost  


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