| Techs great; call center person occaisionally lost My install, now a year old, was text book good stuff.
"Guys" were happy to show a geek a "good time", so to speak.
Patiently answering my peppering of questions.
Providing a bit of "show and tell" explanations / background.
I loved it.
They, and I, encounter most of the trouble at the other end of the phone line, when needing support - sometimes a newbie / first tier person just isn't in the game.
OTOH, I usually get OK support, and now and again just outstanding support. On those outstanding occasions, I try to send a "kudo" email to their boss, hoping it might help for a (better) raise or promotion. Well, at least an "atta' boy" pat on the back.
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Government is like fire - a dangerous servant and a fearful master - George Washington
Democracy is the worst form of government, except for all other forms of government. - Winston Churchill |
