KrKHeavy Artillery For The Little GuyPremium
Been there.... Am there, doing that..... Ah. Joy. I recognize the disease/symptoms/cause all too clearly. Basically, it's all about the MONEY.
Here's what it really boils down too:
"We (Insert name of Company here) want all the money we can get from people/customers. However, we don't want to SPEND any money providing them with services or goods, or, if we have to, spend the bare minimum possible to take the maximum possible. We give lip service to customer service, and blame our employees when irate customers complain....
What it really boils down to is we don't want to spend the money to hire the employees we need to provide decent customer service. We'll pay one guy and flog him to get the work of 3 people out of him. IF he doesn't achieve his overwork-load, we'll blame him when you the customer calls because we're never ever going to admit that we are drastically understaffed and that MANAGEMENT is to blame."
"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!)