Former Charter Employee: 'We Lie' > Never really know how long a job will take.

reply to nonymous

Re: Never really know how long a job will take.

I used to work for Client Logic taking calls for Bell South ADSL in Oak Ridge. I was written up for coming to this site for a solution I remembered seeing. It helped the customer and they did not cancel the service (they had been up to level 3, who could not fix it, and he was calling to cancel service.). Coming to this site was against their rules, even though it saved a customer. I pointed this out to my supervisor. His response to me was "you job is not to help the customer, it is to answer the phone" I did not stay much longer.
I travel all over the world with the job I took when I left there and things have gotten much better. I bumped into this supervisor at Walmart a while back, and he told me he left for another call center. I figured it was for a supervisors position there, but no he was an agent answering calls. Funny how life works sometimes.

i worked for SBC DSL, and i had the same shit, all the red tape made me leave, though i kinda went postal.

Any AT&T call center job that is directly under AT&T makes its employees want go postal/telco. (i.e. You can't go to the bathroom or leave the phone more than 6 min a day, you can't be 3 min or more late to work, you have to resolve the customer issue for calling and try to sell tons of products to them within 7 min and remember to say all the disclosures in that time as well...and if you fail at any of this, YOU'RE FIRED!) lol