said by meskinct:JERRY: I don't understand, I made a reservation, do you have my reservation?
RENTAL CAR AGENT: Yes, we do, unfortunately we ran out of cars.
JERRY: But the reservation keeps the car here. That's why you have the reservation.
RENTAL CAR AGENT: I know why we have reservations.
JERRY: I don't think you do. If you did, I'd have a car. See, you know how to take the reservation, you just don't know how to *hold* the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them.
I just went through this with Enterprise....oddly enough in St. Louis. Made the reservation 6 weeks ago, showed up to find they didn't have any cars in that class. Now they were kind enough to offer to upsell me to the "premium luxury" class, which they had plenty of.
