Homer JMmmm, Free Goo
reply to en102
Re: Sounds Like an Episode of Seinfeld I had that problem at a local Hertz office. They kept pushing me to spend more on a bigger car. They eventually gave me the car I rented. It was a poor excuse for a rental. When I returned the car, they asked if I was happy with my rental. I said no and went into the long list of problems with the car. The lady looked at me and said "we rented you what you wanted, you could have upgraded to another car" I just said there was no problem, I would simply never be returning to rent from them.
By the way I rent cars 30-40 weeks a year. Oh well, their loss was a gain for Avis and Budget.
I almost forgot another incident. I had a room at a Marriott in Tulsa. I got there at 3 AM, they had no rooms. I pointed out that I had a reservation, so they better have a room, as it was guaranteed. I was a frequent guest and they were supposed to hold the room all night if necessary if it was guaranteed. They put me in a conference room with a roll out for the night. The manager was very apolgetic in the morning and put me in a suite for the weekend at their expense. It more than made up for the night in the conference room. That is the difference between good and bad service.