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Forums » Charter Leaked Internal Memo » BS phrase "World Class Customer Service"
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wdoa

join:2001-10-16
Spencer, MA
·Verizon Online DSL


1 edit
BS phrase "World Class Customer Service"

I've found when any company uses the phrase "World Class Customer Service" get ready for long hold times and poor service. It's one of those "corporation speak" phrases that some consultant came up with sort of like "our people are our #1 Asset"

RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
It's like "fine dining restaurant". If you have to call yourself that, you aren't one...
--
Toolmaster of La Grange.


Camelot One
Premium,MVM
join:2001-11-21
Sarasota, FL
clubs:

1 edit
reply to wdoa
I think the same when I'm told my case "is a priority", certainly knowing thats just the default statement everyone gets.

Then again, this is the same company that redefined "unlimited" to mean "secretly, and variably, limited"


morbo
Complete Your Transaction

join:2002-01-22
00000
clubs:
reply to wdoa
i'm sure they offer synergy or a new paradigm also.


dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ

reply to Camelot One
said by Camelot One See Profile :

I think the same when I'm told my case "is a priority", certainly knowing thats just the default statement everyone gets.

Then again, this is the same company that redefined "unlimited" to mean "secretly, and variably, limited"
yeah. if its such a "priority" why dont you pick up the phone instead of reminding me sixty times an hour how "important my call is".
--
You can never be too rich, too thin or have too much Bandwidth


KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
reply to wdoa
Our company: "We exist in business only to provide opportunities for our employees to succeed"

Yeah. I'm serious. Gag. Can you believe that....
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