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| reply to datguy2
Re: no more troubleshooting past the modem How about this, Verizon ONLY troubleshoots to the DSL modem and thats it, the rest is your responsibilty.
No more computer issues, 3rd party routers, etc
Youre in sync, the modem stats look good, your signed in with a valid name and pw- now call your computer guy
This wraps up my feelings on this as well. Verizon supports any service that you buy from them. Namely, the internet. Your computer, router, printer, wiz bang 5000 or whatever you have is not their problem. When you have broken brakes on your car, do you expect that your entire vehicle is rebuilt FOR FREE? Didn't think so. | |
| The Blame Game First I'd just like to say, what level of support do you really expect with your DSL when you pay 25$ a month? I don't agree that you should expect them to cover every single problem you come up against. Now yes, there are alot of people that blame viruses and hardware for problems, but you'll find that at any ISP support. At the wages your ISP pays it's reps, especially the ones outsourced to India, you can't exactly expect that the average employee knows what an ISDN modem is, or why DSL and the phone can coexist.
Is premium technical support that much better? Well, it covers alot more, but as previously stated it's still a low paying job by any tech standards, so you can't expect that it's full of PhDs. But for 10$ a month, it's a no-brainer that you are getting a hell of alot more then you are paying for. So stop whining and blaming everyone else for your problems and either fix it yourself, or get someone else to, whether it be warranty, Premium Technical Support, your friend who knows what they're doing, or your 10 year old sister. Seriously, grow up. | |
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