 Vodka2
join:2005-12-20
Sacramento, CA | reply to paulhaskew
Re: Charter Tech (I put this in the forums, but it's not appearing here, so I'm cross posting.)
Since we have a problem delineating between former anonymous outsourced representatives and former previously-named direct employees of Charter...
I've stated my first and last name here before, as a former direct employee of Charter.
I can tell you that the practices described in the first 2 linked posts are accurate -- namely, that you would pump calls without experience and attempt to upsell, or risk being disciplined or terminated by management.
I have a ton of it. I held on to my notes and observations in case I was ever called upon to testify, since I knew I was pretty vocal at the time, and it might come up again later on. So, if you want some direct quotes, first hand information, history, evidence, etc, feel free to PM me. I'll be glad to share.
**EDIT**: Two for one deal -- come for the lack of customer focus, stay for the lack of quality infrastructure. |
