lmnop
@rr.com
|  reply to WHBCTO
Re: WHB Response
Matt, I'd personally like to hear you reply to some of the posted concerns, such as simple notification when taking suspension actions, and why he didn't reach someone like you when he was actively trying to resolve the issues. I'm shopping for webhosting services. Thanks. |
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WHBCTO
join:2006-04-27
UK
| The original poster is now satisfied with WebHostingBuzz. There was some element of misunderstanding, but I believe everything is now resolved to both out satisfactions.
Our suspension policy, unless it's gross breach of terms of service (eg child porn or hacking), is always to email first and only suspend if we do not get any response. If a runaway script is at fault, we'll always try and suspend that script and not the entire account.
Our goal is to work with customers to be succesful - this helps us both.
Matt |
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equazcion
join:2007-04-24
Fresh Meadows, NY
4 edits | I got a couple of instant messages asking me to confirm this comment, so I thought I'd clarify:
The misunderstanding had to do with a continued complaint I had after posting this review. I was complaining to Matt via email for a few days about an issue that I thought had to do with server performance, which I turned out to be wrong about. The server actually seems to be performing rather well lately, and the hourly load spike I described in the review seems to no longer occur.
The events that I describe in the review, however, were no misunderstanding. If they had been just a misunderstanding then I would have deleted the review altogether.
The truth is that although those things did happen, everything is running smoothly right now, and have been since I wrote the review. My account hasn't been suspended again since, and I haven't needed to submit any support tickets; so I can't comment on the status of email notifications or the quality of support. There also hasn't been any significant downtime since (at least not on my server).
I hope that helps. |
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