Dominokat
"Hi"
Premium
join:2002-08-06
Boothbay, ME
clubs:
 ·RoadRunner Cable
1 edit | reply to steelhead78
Re: I think our forum is dying.
I agree with all that it is sad to see this forum die.
Back in the Adelphia days, this forum was alive with people looking for help. Adelphia didn't mind techs posting here, so it was even better to have REAL ADELPHIA TECHS post here.
I know Road Runner/Time Warner doesn't allow their tech to post at BBR. Which I find real sad because it is allot of help.
How may Adelphia users where helped by a tech on line?
How many people bitch about lack of help in Road Runner or Comcast forums?
The idea not to allow techs to post seems real stupid to me.
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"Save The Cheerleader. Save The World" |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
1 edit | said by Dominokat  :The idea not to allow techs to post seems real stupid to me. Part of the problem is the way the company is organized. In Adelphia there was centralized support, TWC support is broken out into regions.
So I can only see people in Buffalo....not anywhere else.
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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Dominokat
"Hi"
Premium
join:2002-08-06
Boothbay, ME
clubs:
·RoadRunner Cable
2 edits | said by hobgoblin :said by Dominokat :The idea not to allow techs to post seems real stupid to me. Part of the problem is the way the company is organized. In Adelphia there was centralized support, TWC support is broken out into regions. So I can only see people in Buffalo....not anywhere else. Hob Okay. So if tech were allowed to post, then perhaps they could choose who to respond to and help depending upon the OP location. If many techs were able to respond, then it should help cover most of the area.
To me, it just seems more logical to let techs post help online as well as in their call centers. Many calls can be eliminated by this.
Just think of how many people wher helped here in the Adelphia forum. Who came for help rather then calling. I realize the amount of posters here are less then a few % of what would be calling, but still. That little bit helps.
But again. This is only my opinion, not a rant.
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"Save The Cheerleader. Save The World" |
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antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
1 edit | reply to hobgoblin
said by hobgoblin :said by Dominokat :The idea not to allow techs to post seems real stupid to me. Part of the problem is the way the company is organized. In Adelphia there was centralized support, TWC support is broken out into regions. So I can only see people in Buffalo....not anywhere else. Hob Dang, so you can't help me when I have problems? /cry  You were one of the best when I needed help back during Adelphia days. |
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BurntCricket
Gotta Do What Ya Gotta Do
Premium
join:2000-09-02
Here
clubs:
·RoadRunner Cable
| reply to Dominokat
Back in the old days Ameritech Techs were prohibited(in fact if you even mentioned DSLR while on a call it was like you just asked to have sex with their Mom) from helping here(some still did on the sly) now there is a Direct Forum. I don't understand why official Techs should be prohibited from helping here saving a support call when MOST problems are in fact on the users end and some of those that are on the providers end could be fixed straight away without a support call - "I can take a look when I go in and see what's up", "You need to change your EMail settings - the servers have changed", etc..
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He doesn't have issues, he has a subscription. |
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