hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
1 edit | reply to Dominokat
Re: I think our forum is dying.
said by Dominokat  :The idea not to allow techs to post seems real stupid to me. Part of the problem is the way the company is organized. In Adelphia there was centralized support, TWC support is broken out into regions.
So I can only see people in Buffalo....not anywhere else.
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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Dominokat
"Hi"
Premium
join:2002-08-06
Boothbay, ME
clubs:
 ·RoadRunner Cable
2 edits | said by hobgoblin :said by Dominokat :The idea not to allow techs to post seems real stupid to me. Part of the problem is the way the company is organized. In Adelphia there was centralized support, TWC support is broken out into regions. So I can only see people in Buffalo....not anywhere else. Hob Okay. So if tech were allowed to post, then perhaps they could choose who to respond to and help depending upon the OP location. If many techs were able to respond, then it should help cover most of the area.
To me, it just seems more logical to let techs post help online as well as in their call centers. Many calls can be eliminated by this.
Just think of how many people wher helped here in the Adelphia forum. Who came for help rather then calling. I realize the amount of posters here are less then a few % of what would be calling, but still. That little bit helps.
But again. This is only my opinion, not a rant.
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"Save The Cheerleader. Save The World" |
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antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
1 edit | reply to hobgoblin
said by hobgoblin :said by Dominokat :The idea not to allow techs to post seems real stupid to me. Part of the problem is the way the company is organized. In Adelphia there was centralized support, TWC support is broken out into regions. So I can only see people in Buffalo....not anywhere else. Hob Dang, so you can't help me when I have problems? /cry  You were one of the best when I needed help back during Adelphia days. |
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