equazcion
join:2007-04-24
Fresh Meadows, NY
4 edits | reply to WHBCTO
Re: WHB Response
I got a couple of instant messages asking me to confirm this comment, so I thought I'd clarify:
The misunderstanding had to do with a continued complaint I had after posting this review. I was complaining to Matt via email for a few days about an issue that I thought had to do with server performance, which I turned out to be wrong about. The server actually seems to be performing rather well lately, and the hourly load spike I described in the review seems to no longer occur.
The events that I describe in the review, however, were no misunderstanding. If they had been just a misunderstanding then I would have deleted the review altogether.
The truth is that although those things did happen, everything is running smoothly right now, and have been since I wrote the review. My account hasn't been suspended again since, and I haven't needed to submit any support tickets; so I can't comment on the status of email notifications or the quality of support. There also hasn't been any significant downtime since (at least not on my server).
I hope that helps. |
