| reply to scriptjunkie
The Blame Game First I'd just like to say, what level of support do you really expect with your DSL when you pay 25$ a month? I don't agree that you should expect them to cover every single problem you come up against. Now yes, there are alot of people that blame viruses and hardware for problems, but you'll find that at any ISP support. At the wages your ISP pays it's reps, especially the ones outsourced to India, you can't exactly expect that the average employee knows what an ISDN modem is, or why DSL and the phone can coexist.
Is premium technical support that much better? Well, it covers alot more, but as previously stated it's still a low paying job by any tech standards, so you can't expect that it's full of PhDs. But for 10$ a month, it's a no-brainer that you are getting a hell of alot more then you are paying for. So stop whining and blaming everyone else for your problems and either fix it yourself, or get someone else to, whether it be warranty, Premium Technical Support, your friend who knows what they're doing, or your 10 year old sister. Seriously, grow up. |
