cacoPremium
join:2005-03-10
Whittier, AK | Don't know what is worse Consumerist posting or BBR adding to stupidty.
1- Not all corps/sysprins are listed
2- Numbers wil be changed rather quickly
3- Influx of sub calls to dispatch will just clog the system, since dispatch isn't set up for 1000's of call a minute.
4- To Comcast employee who leaked this, you are a jackass and just made your co-workers job in dispatch much harder.
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www.seabee.org |
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| True dat!
What is this, BBRsumerist.com  |
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patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | said by ninjatutle:True dat! What is this, BBRsumerist.com Hell YAH! |
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 MadMANNPremium
join:2005-08-19
kudos:2 | reply to caco
Boy, I hope Karl and the Consumerist are proud of themselves. Ah well, what should we expect? |
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 sonofjayMission Accomplished - Bush May 1, 2003Premium,MVM
join:2001-05-14
North Attleboro, MA
kudos:1
 ·Earthlink Cable ..
| We should expect the same high quality help and industry information site that DSLR has always been known for. Thank you to Karl for posting this story and helping those customers that have taken time off work to stay at home for a Comcast Tech that never shows. Your relaying of this already available information will be appreciated by those who have been stood up.
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Mission Accomplished |
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MadMANNPremium
join:2005-08-19
kudos:2 | said by sonofjay:We should expect the same high quality help and industry information site that DSLR has always been known for. Thank you to Karl for posting this story and helping those customers that have taken time off work to stay at home for a Comcast Tech that never shows. Your relaying of this already available information will be appreciated by those who have been stood up. Whatever, bro. This is going to make things worse for customers who try to call them. These numbers are internal for a reason and increasing call volumes to the dispatch centers are only going to make a tech who runs behind even more late. You have no idea how these departments operate, so I wouldn't expect you to understand.
Applaud this "high quality" information all you want. I still say Karl has the journalistic ethics of a snake. |
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 JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD
 ·Verizon FiOS
| Comcast sets the appointment window. All they have to do is adhere to it. It's not rocket science.
But maybe you could enlighten us about how Comcast departments operate - what does happen when a Comcast subscriber expects Comcast to fulfill an obligation? Does the whole system go up in smoke? |
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sonofjayMission Accomplished - Bush May 1, 2003Premium,MVM
join:2001-05-14
North Attleboro, MA
kudos:1 Reviews:
·Earthlink Cable ..
| reply to MadMANN
FWIW, I do have a good understanding on how dispatch centers operate.
said by MadMANN: I still say Karl has the journalistic ethics of a snake. Yet you still come to DSLR, read the News he posts and participate on this site every day? Karl is not the only one that posts news on this site and what is posted is news that is helpful or informative to many. However, this thread is getting starting to get off topic so I'll end by saying I understand your view but that we will have to agree to disagree.
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Mission Accomplished |
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sonofjayMission Accomplished - Bush May 1, 2003Premium,MVM
join:2001-05-14
North Attleboro, MA
kudos:1 Reviews:
·Earthlink Cable ..
| reply to JTRockville
Thanks JT. I had a similar response written but ultimately elected not to post. Unfortunately the questions you ask will likely remain unanswered. But they remain valid nonetheless
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Mission Accomplished |
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MadMANNPremium
join:2005-08-19
kudos:2 | reply to sonofjay
said by sonofjay: I'll end by saying I understand your view but that we will have to agree to disagree. Fair enough. |
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to sonofjay
... yea! Bravo! For the less than 1% nationwide who are arrived to late! Bravo Karl!
Now when techs need to stand at a job, wait on line, because some dumba*s on BBR decided to help spread this story, techs will have even more reason to wait longer on hold in a customer's home for a technical dispatcher. Those dispatchers are there for the techs and techs only.
I can't WAIT to see the posts on how people will be here bitching that people at comcast are rude to them because they were told this is not a customer line, call 800-comcast and hangs up on them.
Wise up people. Dispatch is NOT going to be your friend. They will tell you what to do and drop the call.. trust me.
Karl, you should be ashamed of yourself.. you've gone WAY too far this time! Do you have any fault on this? not really, other than you really start to further decay the reputation of BBR by helping to spread such BS. Good for you!
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"Complaining is the least path of resistance for the self-reitchous and lazy..." |
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 Combat ChuckToo Many CannibalsPremium
join:2001-11-29
Erie, PA | reply to JTRockville
said by JTRockville:Comcast sets the appointment window. All they have to do is adhere to it. It's not rocket science. But maybe you could enlighten us about how Comcast departments operate - what does happen when a Comcast subscriber expects Comcast to fulfill an obligation? Does the whole system go up in smoke? Well, making it so a bunch of field techs sit around at a customers location waiting on hold for hours because joe consumer doesn't feel like calling the right number and so calls dispatch, isn't going to help him show up at his next appointment on time.
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Revolution!!!... or some such nonsense. |
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JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD Reviews:
·Verizon FiOS
1 edit | reply to Combat Chuck
Re: Don't know what is worse Perhaps publishing the dispatch numbers will exacerbate the problem. However, Comcast could have done something to address the problem long ago, before it got to this. They chose not to.
It's no secret that problems tend to spiral out of control if they're addressed. Well, maybe it's a secret to whoever heads up Comcast's dispatch. |
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Combat ChuckToo Many CannibalsPremium
join:2001-11-29
Erie, PA
1 edit | said by JTRockville:Perhaps publishing the dispatch numbers will exacerbate the problem. However, Comcast could have done something to address the problem long ago, before it got to this. They chose not to. It's no secret that problems tend to spiral out of control if they're addressed. Well, maybe it's a secret to whoever heads up Comcast's dispatch. Oh come on, the fact that the number was leaked has nothing to do with the missed appointment issue, it's an angry employee thinking he's sticking it to their (possibly former) employer.
So what's your grand plan for solving the problem, you seem to think it's just a matter of hitting the "make stuff perfect" button. The fact of the matter is there's no way to predict what a tech will run in to; and this is a problem that extends to all providers that offer to wire your house in spite of the personal vendetta that causes you to think all other providers offer excellent service and that this is just Comcast.
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Revolution!!!... or some such nonsense. |
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to JTRockville
JT,
Let's say this.. dispatch, assuming these numbers even work in a few more days, wouldn't help the sub anyway.. Why? Because that department doesn't have access to the techs anyway. It's an INBOUND TECH CALL CENTER. They do NOT know where the tech is, they do NOT have radios to the techs, and most don't even have Nextels. In fact, one center, I won't say which, has a 2way, but they have to get permission to use it and it has to be for good reason.
So? Now what? You got a dispatcher? Do you know what dispatchers do? They say "Dispatch, this is XXX" the tech gives a sequence number, they give box numbers, maybe make a change of service, hang up. They are glorified check-in clerk departments. They activate services.
There is no system map with dots following trucks... there is nothing that says where the tech is.. it's not the NSA, and there is no radar or GPS. Further, those departments are FURTHER being phased out by new wireless hand-helds where a tech will do all the work through a small PDA like device with a slip printer.
So, even if you got a "dispatcher".. they'd be no help to anyone.. there is no system in place for customer interaction, and there would be nothing to facilitate the "call back" that a customer needs anyway..
So.. now we're only left with the vindictiveness of your happiness. Someone got something over on Comcast. Today's your day. Celebrate.
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"Complaining is the least path of resistance for the self-reitchous and lazy..." |
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JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD Reviews:
·Verizon FiOS
| Sorry fiberguy  , but I don't find anything celebratory about Comcast's incompetence.
Why doesn't Comcast have GPS (let alone radios or Nextels)? You don't have to be the NSA to have GPS - even the taxi companies have it (around here anyway). |
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JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD Reviews:
·Verizon FiOS
| reply to Combat Chuck
No, it's not going to be easy to solve the problems that Comcast has allowed to fester. But here's something that's real plain and simple: if you don't correct the customer service problems, you'll suffer the ire of disgruntled employees and irate customers.
It should come as absolutely no surprise. |
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