fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to JTRockville
Re: Don't know what is worse Look, we all know you totally *hate* comcast - and that's your right.
But, step back for a moment and listen to yourself when you take your approach. There's a line that you have to draw and restrain yourself in any situation when it comes to dealing with things.
I know I do, as do others - I'm sure, that when they look at how you take this, it almost looks like the company murdered your family or something.
Here you are, in a situation that most everyone here is saying this is wrong. (leaking the phone numbers) Now, you come back with all this stuff about their incompetence. And? Every company is not perfect. I could tell you my horror with Sprint. I may get angry, but I deal with it and move on. I don't make it my life's mission to "expose" the company. Why? Because if this is their game - others will figure it out and go elsewhere on their own.
Now you're here with "why don't they have GPS?" Yea? why don't they? because they don't need it. And they do have radios and nextels - that was said before in my previous post.
So, even in your 'why don't they' moment, why should they? It would serve no purpose.. Comcast should spend millions of dollars so customers can call in during the time frame to see where the truck is, to which they won't be told? or, so the very small percentage of late appointments can call in and the truck can be found?
An effective policy and training helps to "reduce" the gaps in communication that EVERY company has. Each tech has a phone. If it's THAT important, they CAN call the tech for an update. It's happened many times. But, and I bet you didn't knot this, techs get called all the time asking for ETAs to a customers home.
Believe it or not, the late call/missed appointment issue with comcast is smaller than you go off about. I will admit that contractors are far worse at it than in-house, but unless you want your bills to go up or installation windows to go out, for the moment, this is going to happen. Contractors get loaded up with twice as much work as in-house and their day is worse.
I will admit that it's not perfect by any means, but it's certainly not as bad as you make it sound by a long shot.
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"Complaining is the least path of resistance for the self-reitchous and lazy..." |
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 JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD
 ·Verizon FiOS
| From what I can tell, the phone numbers are publicly available, so they weren't "leaked". Nonetheless, I never condoned (although I never denounced) the publishing of these numbers. It seems obvious why someone would be frustrated enough to do such a thing. I didn't realize that by voicing these reasons I was implicating Comcast in the murder of a family member. Perhaps you're reading your own emotions into my comments?
Unless you're in charge of Comcast's dispatch, there's no need to take my comments (or the publication of these numbers) to heart.
If you are in charge of Comcast's dispatch, please consider Nextels at least. After all, Comcast is a communications company! |
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 Combat ChuckToo Many CannibalsPremium
join:2001-11-29
Erie, PA | reply to JTRockville
said by JTRockville:But here's something that's real plain and simple: if you don't correct the customer service problems, you'll suffer the ire of disgruntled employees and irate customers. You'll have both those even if you have the best customer service in the world.
So I take it your well thought out solution actually is hit the "make stuff work" button. I have one it consists of 2 parts:
a. customers wire your own damn house.
b. cable companies (hell, all service providers) stop offering to send techs out to do the half assed, wrap and drill kludge wiring job. Wire to a box and let the customer take care of the rest.
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Revolution!!!... or some such nonsense. |
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JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD | I'm not so sure disgruntled and irate customers are a given. I've never heard anyone speak as badly about any other provider, uniformly, as they do Comcast. Ever. |
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to JTRockville
Ok, now you've really showed your colors, JT.
For the third time - MOST systems USE NEXTEL. Should I put it on a billboard? Would that be easier for you?
As for not condoning it? Sure you did:
You Said: "Perhaps publishing the dispatch numbers will exacerbate the problem. However, Comcast could have done something to address the problem long ago, before it got to this. They chose not to."
Your statement first does say that leaking the numbers will make a problem worse, but then you BLAME comcast for letting it get to a point of black male / irate pay back.
So either you are condoning the release of the numbers or you are condoning the resorting to the leaks.
Further, - yes, the dispatch numbers are non-published, non-listed, non-released, and not for customer use. That was made pretty clear in other posts that stated they are always distributed to employees along with the standard "this is for company use only and not for public information"... but I can see how that could be confused with that as somehow being "from what I can tell" they were public numbers.. please tell me any cable or phone company that has released those numbers to the public.
What I really am more at awe with is the fact that people would ever be such jerks, in the first place, to pull such stupid stunts. The basic principles of mother is that two wrongs don't make a right.
To be honest, I hope they do figure out who "leaked" them, and I hope that person gets in trouble and that they make an example out of them. That's my opinion.
And you do realize - you do jump on every opportunity you can get to rag on Comcast - so there lies your obsession.
Like I said.. someone got comcast good.. todays' your day.
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"Complaining is the least path of resistance for the self-reitchous and lazy..." |
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RadioDoc58ef2c0Premium,ExMod 2000-03
join:2000-05-11 | said by fiberguy:And you do realize - you do jump on every opportunity you can get to rag on Comcast - so there lies your obsession. Speaking of obsessions: You do realize that you jump on every opportunity to rag on anyone who dares criticize the company you work for, right? At least as a paying customer she's got a right to complain. Not sure why you feel it's OK to attack customers.
And, what does "black male" have to do with this? Are you inferring that there is some racist connection?
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Toolmaster of La Grange. |
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JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD Reviews:
·Verizon FiOS
| Actually, I'm no longer a paying customer (thankfully). But Comcast is the only cable company in my 'hood. If they don't improve (and soon) we won't even see the few benefits of a two-player environment (which I hesitate to call "competitive").
So even though I'm not a paying customer (although I pay with my time whenever a Comcast truck is blocking a lane), and contrary to what fiberguy  would have you believe, my hope is that Comcast shapes up. And quick! |
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JTRockvilleData HoPremium,MVM
join:2002-01-28
Rockville, MD Reviews:
·Verizon FiOS
| reply to fiberguy
Sorry about misreading the Nextel thing (twice!).
But acknowledging that problems left to fester can result in undesirable consequenses is a far cry from condoning the undesirable consequences. I'm sorry you can't see the difference.
Oh, btw - I don't participate in every discussion that involves Comcast's flaws, though sometimes I do. Free and open discussions are one of the best things about this site, imo. Perhaps it's best not to read controversial topics if you're too overly sensitive to criticism. |
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RadioDoc58ef2c0Premium,ExMod 2000-03
join:2000-05-11 | Re: Don't know what is worse Tag. You're it. |
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