battleop
join:2005-09-28
00000 | Re: Not for long Oh everyone look at morbo. He is really important. He is so important that he can't wait 5 minutes. | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
 ·DSL EXTREME
| Re: Not for long I could see his point though... typically CS will give you an appointment window... 8 am - 12pm of 1 pm to 5 pm. If its 1pm to 5pm and its 5:05pm. there _could_ be an issue of them showing up that day at all, and you may have wasted half a day of your time.
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Canada = Hollywood North | |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
2 edits | said by battleop  :Oh everyone look at morbo. He is really important. He is so important that he can't wait 5 minutes. He's already waited eight hours at that point.
I know you run or are part of some little ISP, and probably never have to deal with these things (or god forbid have work to do instead of sitting around for a day for someone who never shows up), but sheesh, get over yourself. 
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Toolmaster of La Grange. | |
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battleop
join:2005-09-28
00000 | Re: Not for long God forbid you actualy read my post. I said 5 minutes, not hours. | |
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58ef2c0
Premium,ExMod 2000-03
join:2000-05-11 | Re: Not for long God forbid you actually comprehend what you read. By the time the installer is 5 minutes late you've already been sitting around for four to eight hours waiting for him to show up.
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Toolmaster of La Grange. | |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| At what point does "just a few minutes" become "too long of a period of time"? If 5 minutes isn't enough, is 10? 15? 30? If you can wait 5 minutes, I'd think 60 minutes shouldn't be too much more. It's only cable. It's not like it's life or death.
Comcast made a commitment by specifying a appointment time. The least they can do is honor their commitment, or if they can't give the person ample notice that they are running late or can't make it.
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Go Colts | |
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| | | bicker
join:2007-05-10
Burlington, MA | Re: Not for long And the proper, reasonable response is to call the front-line number for assistance, not to use inside information to bypass normal procedures because you feel you're "entitled". | |
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Splitpair
Premium
join:2000-07-29
Cow Towne
 ·T-Mobile US
| said by cdru :At what point does "just a few minutes" become "too long of a period of time"? The second the hand ticks outside the promised appointment window.
They are a business and they made a commitment to arrive within a window of time agreed to by both parties. If they see they are going to fail to make the window they have an obligation to notify the customer in a timely manner and make new arrangements and if necessary kick the customer back to sales as a save and let installation take a ding for the resulting discounts incurred or the loss of new subscriber.
An installation appointment is a commitment and usually the first commitment a company makes with a new customer failing that first commitment is no way to do business.
Not having been in the cable business I cannot understand why it has become a truism that the cable guy is always late but it would seem looking at it from my side of the house they cannot get a handle on how to balance load vs. force. We do it with both maintenance and installation under one roof. IMO in the cable world it would be even easier as most times they subcontract out installation and do maintenance in house sparing the install side from the after the thunderstorm etc. maintenance load.
Wayne
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If you cannot fix it with a buttset and some beanies you ain't a technician. | |
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Kylemaul
Lovin' My Firefox 1.5.x
Premium
join:2001-03-30
North Port, FL
clubs:
 ·Verizon FIOS
| Re: Not for long Have it your way Morbo. What this will result in for you is completely carefree techs, which will not help you one bit. If a tech is not going to make his window, the last thing he needs to do is spend even more of his/her precious time to try to log into an 'update' system, which will undoubtedly be overrun by thousands of techs just like him. (Since [insert cableco here] cannot possibly predict how long an install will take, let alone a trouble call.) Not saying there isn't a problem here, just that I'd like to hear your genius idea for fixing it instead of your bitching. I personally left the industry quite some time ago, just because of assholes turkeys like you. | |
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| | | FusorFodder
join:2002-02-28
Frederick, MD
| Re: Not for long No, it will force Comcast to change the dispatch phone numbers, and it will also cause a severe tie up in other customers being serviced. Having worked for Comcast, I can tell you there will be customers that will refuse to hang up, or will call back repeatedly JUST to tie up phone lines. These temper tantrums will only serve to create a backlog for techs and agents who are legitimately trying to reach dispatch. Dispatchers are constantly busy, they don't have the time to waste on customers who think they are so smart for dialing an internal number.
Hooray, some asshat managed to get Comcast to spend a few extra dollars on changing phone numbers, guess who gets to foot the bill? | |
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bigjimc
join:2003-04-21
Middleboro, MA
| How about an 8 AM appointment and the guy shows up at 1 pm
I am not important, I just bill out at $135 an hour. Who is going to pay me?
An I pay $175 a month to Comcast.
Service This!!!!
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Just my 2 cents...Flame Lightly... | |
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yambag
@comcast.net | Re: Not for long noone makes u use comcast. dont like it? go back to dial up. | |
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| | bigjimc
join:2003-04-21
Middleboro, MA | Re: Not for long Nope...Went to FiOS.... | |
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