 wee96Your Local Confederate
join:2000-04-12
Clinton Township, MI | Christ Gee, its no wonder it takes 30 minutes to reach a dispatcher to get a simple box update, they are busy listening to people whine on the phones which they are not supposed to be calling. |
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approval from:
koma3504 
| in our shoes if this is really about being late ? I invite anyone to ride along for a day,.....then you morons will realize why techs are late......you are comepletly clueless, as to what a techs day consists of....... |
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 FiLPremium
join:2005-08-16
Silver Spring, MD | reply to wee96
Re: Christ wait, was taht before or after these numbers got posted?
I already wait an hour on hold while comcast does whatever they do on the other line. Plus, why kill the messenger? No laws were broken, and its entirely plausible why the topic was posted.
If the numbers will change, whys it matter? Yall 'act' like yall know WHY Karl even posted up the article... |
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| The numbers will change because of someone stupid thinking they'd be cute. The problem is is that these are internal numbers, not public. How would YOU like it if we gave your information out to the internet and you didn't want it out there? My point exactly. |
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Reviews:
 ·RoadRunner Cable
 ·AT&T Midwest
 ·voip.ms
·MyPhoneCompany
| The numbers can be dialed from any phone. They're public. Saying they're not public is just talking about their intended use, not defining them in some quasi-legal sense.
If they don't want any old joe calling these numbers they can take steps such as giving techs SecurID cards, assigning PINS and so on. (But who wants people they're actually PAYING to wade thru a phone tree? Better to have people who are paying YOU to navigate that stuff.)
Journalists have a right to publish the info as long as it's true.
Employees, however, have probably violated their employment agreements by revealing the info. The only case to be made here is Comcast, plaintiff, vs. Employee John Doe, defendant.
The real problem as previously stated is that managers have every incentive to reduce service to the minimum required by law and pay occasional penalties. These things are all calculated by cost accountants or Excel jockeys.
Often it's not the fault of the tech or dispatcher that they're late or no-show, either. When setting appointments they can only guess how long something will take, and those guesses are programmed to be optimistic because no manager wants to have a "Maytag Man" sitting around waiting for a call. The customer always pays, until they get tired of it and sign up with the competition. Don't get me started on that.
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