Kylemaul
Lovin' My Firefox 1.5.x
Premium
join:2001-03-30
North Port, FL
clubs:
 ·Verizon FIOS
 ·Verizon Online DSL
| reply to morbo
Re: Not for long
Have it your way Morbo. What this will result in for you is completely carefree techs, which will not help you one bit. If a tech is not going to make his window, the last thing he needs to do is spend even more of his/her precious time to try to log into an 'update' system, which will undoubtedly be overrun by thousands of techs just like him. (Since [insert cableco here] cannot possibly predict how long an install will take, let alone a trouble call.) Not saying there isn't a problem here, just that I'd like to hear your genius idea for fixing it instead of your bitching. I personally left the industry quite some time ago, just because of assholes turkeys like you. |
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morbo
Complete Your Transaction
join:2002-01-22
00000
clubs:
 ·Charter Pipeline
·AT&T Southwest
| yes, the sky will fall if companies are forced to make realistic schedules!!! carefree techs, ebola outbreaks, oh my!
no, what this will do is force the companies in charge of scheduling appointments to value their customer's time, instead of assuming that customers want to wait around even longer, despite the agreed upon service window. of course they can't predict how long an install will take, but they can make the schedule with some cushion in case there are problems. but they don't want to do that because that is money lost. it boils down to cableco's wanting to save money (that's ok) at the expense of screwing customers on install times (not ok). |
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FusorFodder
join:2002-02-28
Gaithersburg, MD
| No, it will force Comcast to change the dispatch phone numbers, and it will also cause a severe tie up in other customers being serviced. Having worked for Comcast, I can tell you there will be customers that will refuse to hang up, or will call back repeatedly JUST to tie up phone lines. These temper tantrums will only serve to create a backlog for techs and agents who are legitimately trying to reach dispatch. Dispatchers are constantly busy, they don't have the time to waste on customers who think they are so smart for dialing an internal number.
Hooray, some asshat managed to get Comcast to spend a few extra dollars on changing phone numbers, guess who gets to foot the bill? |
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