said by Combat Chuck:said by hopeflicker:And that's the problem right there. This shows the bare minimum staffing that the cable outfits have.
The fact that there's only a couple dispatchers doesn't show anything, dispatch is going to be busy but the calls they take are likely short and to the point because the people calling them are going to know the protocol.
Let's just put it this way. When i was in the field (when i worked it) I would call in to close out an install and the techs were always on hold. Sometimes up to 20 min. The techs were pissed because it would put them behind sched.
