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Karl Bode
News Guy
join:2000-03-02
Host:
Road Runner
PC gaming GAMES
PC gaming Tech
| Re: So what ? quote:
And what can they do about that ?? They can only improve themselves.
No worry, they didn't do that either: quote:
None of the providers has improved on customer satisfaction this year. Comcast (down 7% to 56), DirecTV (down 6% to 67) and Time Warner Cable (down 5% to 58) all tumble.
So you've got a cheery DirecTV press release praising their position in a Consumer Satisfaction index where not only are they only in first place because of overall crap service in the sector, but they actually dropped 6%. | |
|  | fiberguy
My views are my own.
Premium
join:2005-05-20
| ... let's not forget to factor in one more huge thing. And let me make this reply KARL Friendly... yes, there are problems in the customer service field all over, even TV.. the word service is just like filler in dog food these days. BUT, we also have to take into account that people are already bitter and angry over the fact they are paying for "television" which "should be free" in their view and already have a chip on their shoulder.
You put an angry bitter person on the phone to someone that takes abouit 40 calls a day (which are alot like that) and see how long the CSR can continue to smile and care.
The service industry works both ways and you only get back what you put into it.. (again, that's both ways)
.. people are far too much in a hurry to be an ass right back to the CSR on the phones these days... it's no wonder people don't get served.
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"Complaining is the least path of resistance for the self-reitchous and lazy..." | |
| | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: So what ? In 1995 when cable was still $18.00 per month for 65 channels, people STILL hated it and were angry over it.
Everything goes up in price, so the "feed the pig" statement, which isn't JT's.. rather a rip off of the satellite spin and FUD campaign, was just that.. their prices go up too. The reason you didn't see a huge increase in their prices is because they came into the game and under cut the price of cable for a small percentage.
TV's an option.. I dunno.. I think I'd rather spend more energy on the fact that gas wen up 50% in just 4 months... something we actually need.
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"Complaining is the least path of resistance for the self-reitchous and lazy..." | |
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