US Telco Support > AT&T > AT&T U-verse > FTTP in D/FW TX??

reply to tgfisher

Re: FTTP in D/FW TX??

So, assuming whatever they are doing up and down my street is not FTTP, but we're actually getting FTTN, is that going to be any more stable than the DSL crap I've got now? It sounds like if it's actually FTTP (which is unlikely at best) the service would actually be more stable, but if it's FTTN and copper from there, it doesn't seem that there'd be any reason to expect any more reliability, true?

I've just been burned SO damned many times by all of this... my setup is ALWAYS done wrong somehow... I'm the one that they manage to get set up with a package I shouldn't have gotten in the first place, so they can't do anything with it, or they can't break apart my combined package now... the latest is that for some damned dumb reason, **NO ONE** at AT&T can make their system accept a line trouble ticket for my line. I still don't know how my hubby got them to send out a tech, because I got escalated, and even the tier II who spoke English and didn't treat me like a moron (I'm an IT person, and while I'm not a networking geek, I do NOT need to be walked through rebooting my computer when I call in and give them my trouble codes from the modem!) couldn't get the system to accept a trouble ticket.

So, needless to say, I'm not at all trusting when it comes to the "latest and greatest" because I seem to always get the raw end of the deal when it comes down to it. If what they're offering isn't likely to gain me anything, I'm not willing to be a guinea pig for them.

Don't know. There are so many factors effecting a DSL connection. I had all kinds of connection woes my first year. Because of help from the site and a lucky second connection I have an amazing connection now. But each installation/new connection is like a snow flake, they are all different and you never know what is going to happen until it is in.

The one positive I can see with u-verse is you get a lot of new infrastructure into your neighborhood at the very least. Things like bridge taps, load coils, bad copper etc, should be a thing of the past. Still to early in the game to rate the overall quality of the connections, but I sure have not sen or heard as many horror stories as I did when DSL was first introduced. That is a very good thing.

reply to tgfisher
p.s. I do not know if you want help with your DSL connection problems but you could try the »AT&T Direct forum or the »AT&T Southwest forum for some assistance.

Thanks. It's (::knocking on wood::) been fairly stable for the last week or so.

We ended up replacing the modem (the one we had was about 6 years old), which cleared up one set of problems and made the actual line problems easier to see. Not easier for the line guy to track down, but easier to at least show that it's not on our end. The worst of it was actually at the same time they were doing a lot of work in the big metal box at the end of our street (which the line guy told my hubby was related to the fiber going in) so I actually wonder if they weren't mucking some things up in the process.

We'll still lose signal off an on for about 15 minutes at a time every few days, but it's not the horrific mess it was, where we couldn't get any work done from home or even check our email. We keep looking for a common denominator (time of day, weather, planes flying overhead, you name it) but we haven't seen it yet. It's acting like a noise/interference problem.

If/when it starts up again badly, the new modem has excellent diagnostics, and hopefully we can get someone to believe us and start tracing it without going through 4 hours of "take the router out of the setup" and "reset the modem" and "reboot the computer" and arguing with me about which account login will work or not, and actually track the damned problem down. (Yes, we went 10 rounds with a tech this last time who insisted that the secondary account I'd set up for the modem to use to log in for the PPPoE wouldn't work because it wasn't the primary account -- which is my personal account -- even though it's been working fine for 4 years.) And now that I've found this forum, I'll **DEFINITELY** make use of it. It's refreshing to find rational people with useful information!!!

Just as an FYI we got FTTH (all the way to the house) in Northern Richardson last year and I procured the Fiber DSL 3mb package and it works great. The bad news is the UVSERE is still not available in this area. AT&T is saying perhaps later this year they'll open up our area to UVERSE.

reply to bigdmrk1110