corvettez06u
join:2007-01-15
New Richmond, OH
| reply to Siryak
Re: Anyone else thinking WildBlue?
Ping really doesn't have too much to do with downloading programs and stuff. I have a dial up account for my World of Warcraft. Wild Blue's Fair Access Policy is FAIR. 17GB in a rolling 30 day period is generous as all heck for the same price I'm paying monthly for HNS. If anyone complains about that being over a 30 day period is just insane, as if you went over that amount you definately are an "abuser", as these companies coin it. I don't download pirated movies, I don't download movies at all really. I don't download ISOs or such things like that, but what I DO download from time to time can easily go over 400MB. I'd say within a month I'd probably download 2-3GB at MOST in WORST CASE SCENARIO. This new FAP doesn't handle abusers, it mucks up the whole service for EVERYONE. The old policy was doable, as with my example in the beginning of the thread, but now it is just stupid. It's like buying a brand new car but the company says you can only drive it on certian days during certian hours but they still want their 25 thousand dollars anyway. If Hughes wants to take this approach, what's the difference than just doing a "pay for what you use" system instead? |
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
 ·HughesNet Satellit..
 ·Windstream
| reply to Siryak
The way I understand Wildbull's FAP. If you hit FAP then you are FAPed until you refill 20% of your monthly bucket. If you figure they have a flat refill rate (which I have no idea how it works), then that would take 20% of the days of one month to come out of FAP. I have never asked a WB users, just reading their site and trying to figure it out.
If that is true they one would be FAPed for about 6 days?
Can that be true?
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| Speedstream 4200 Modem - 3m/386 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless)| |
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Siryak
join:2005-11-26
·WildBlue
| said by Piggie  :The way I understand Wildbull's FAP. If you hit FAP then you are FAPed until you refill 20% of your monthly bucket. If you figure they have a flat refill rate (which I have no idea how it works), then that would take 20% of the days of one month to come out of FAP. I have never asked a WB users, just reading their site and trying to figure it out. If that is true they one would be FAPed for about 6 days? Can that be true? No flat refill rate. You are credited back what you downloaded 30 days ago and nothing more. If you downloaded 1mb you get 1mb back. If you downloaded 10gb you get 10gb back.
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Wildblue Pro Pack / Beam 40 / Laredo NOC / Windows MCE SP2 |
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
1 edit | Ok, so if you FAP , how long are you now FAPed on their relatively new rolling monthly FAP?
That doesn't mean if you didn't download anything exactly one month ago, then you have to wait longer to get out of FAP? |
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Siryak
join:2005-11-26
·WildBlue
1 edit | Ok let's say you downloaded 17 gigs all in one day and got FAPped. You will be throttled for 30 days until that 17 gigs rolls off. Basically you will stay FAPped until you drop back below 80%.
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Wildblue Pro Pack / Beam 40 / Laredo NOC / Windows MCE SP2 |
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
·HughesNet Satellit..
·Windstream
| So that means if you downloaded 17G/30days or 567 Megs a day, everyday exactly, then you would just FAP toward the end of the month. Or lets say you download an extra 5 megs every day to be sure you FAP before 30 days passes.
Then would it then take 6 days to get out of the FAP to get back to below 80% ??
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| Speedstream 4200 Modem - 3m/386 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless)| |
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corvettez06u
join:2007-01-15
New Richmond, OH | I think it goes if you download 10GB at day 1, by day 31 (rolling 30 days remember?) you get 10GB back in your bucket. Straight up, no trickle. |
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dMarks
Melting Faces For Fun
join:2007-02-09
Leslie, MI
 ·Millenicom
·HughesNet Satellit..
| reply to Fed Up2
said by Fed Up2 :
Anything interactive, like gaming, is not viable on satellite systems because of the inherent satellite delay, so I am not convinced ping alone is a big issue.
After going through the Attorney General and getting things looked at by Hughes Executive Customer Care, I can do gaming on Satellite. I play EQ2, LOTRO and Vanguard. Even during prime time I can game with only a slight bit of latency (Note: if you PvP, then satellite is definitely not good).
Before I went to the AG though, gaming was indeed impossible on Satellite. I still use my dial-up for gaming though unless I'm using Ventrillo or TeamSpeak at the same time, or am raiding since, with at least EQ2, raiding requires slightly more burst bandwidth than dial-up can provide.
If you're really into gaming and want high speed, find a one-way satellite provider. That's what I used for a long time before switching and kinda wish I didn't, but that's all in the past now.
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HN7000S G16 - 1230 MHz|Home Plan|Windows XP Pro SP2|AMD Athlon 64 FX-57|2GB Dual Channel RAM|2x GeForce 7950 GT 512MB|250GB HDD |
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mrpepsi
join:2006-05-22
·WildBlue
| reply to corvettez06u
said by corvettez06u :I think it goes if you download 10GB at day 1, by day 31 (rolling 30 days remember?) you get 10GB back in your bucket. Straight up, no trickle. Exactly how it works. On Jan 1st if you download 100mb, on Jan 30th you get back that 100mb.
Wildblue's FAP and bandwidth capacity are it's bright shining stars. I've never seen a speed test below 450kbps on my 512kbps plan. If only they'd give us sub 1-second latency. 
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Cheyenne : Beam 34 |
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Fed Up2
@direcpc.com
| The point is that Wild Blue's FAP is usable and flexible for respectful users.
Large downloads can be undertaken to fit YOUR schedule, not Hughes'.
Reasonable management can easily avoid being FAPped for everyone except those with insatiable appetites who are trying to milk every last drop from the system. This means the penalty is a lot less of a concern.
Hughes new FAP is annoying and inconvenient. It causes you to re-shape your life around downloads. Their limit is now unworkably low for many of us. Their refusal to cleanly and openly communicate rubs salt into the wound.
Wild Blue is now miles ahead for responsible users. |
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bumwolf
join:2007-04-21
Florence, AL
| Hindsight is 20/20 but when I bought my system I figured to go with who was in the business the longest. You'd think 10 years the company would have grown invested in better technology increased throughput for everybody maybe kept with internet trends. Boy was I wrong it's sad that we even have a fap bucket in this day in age on any service.
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Hughesnet | DW7000 | Pro Package | Windows XP SP2 | AMD Athlon 64 3000+ | 1GB RAM | ATI Radeon 9550 256MB | 250GB HDD |
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IzzyJG99
join:2007-04-28
Deland, FL | If HughesNet was smart they'd add an option for 10 or 20 bucks added a month to your bill to allow you to have monthly allowance of FAP and not daily. |
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InTheSticks3
join:2007-04-09
Lyons, OR
| reply to mrpepsi
Also, WB claims post-FAP speeds of 128 down / 28 up, so you can still use the internet moderately while coming out of it. WB also emails you when you exceed 80% of your FAP, so you do get some warning, and can take appropriate action.
I wish HN would adopt the rolling 30 day, it would fit my internet usage patterns much better than HN's..........
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| R16 1250 99W | HN7000S 5.4.0.33 | Pro Plan | Windows XP
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DickDastardl
join:2005-10-10
Port Republic, VA
| reply to corvettez06u
It seems like customer service has become a passing fad.
I personally don't think adding more money to the plans just to enable a monthly allowance type FAP is in our best interest. Don't give Hughesnet any ideas to take any more advantage of us. I think we're already paying too much for far too little. I'm glad to see others in my boat. My download behaviors would be better served with a monthly FAP system as well.
Think about it people - Wildblue can do this and Hughes can't? There shouldn't be mercy for Hughes and understanding of their tactics. They have the money to make things better for us not worse. Just look at their commercials. They've monopolized every tv station in the nation with these commercials. I don't even know why they need all these commercials. But having the extra money for so much advertising does show that they do have the funds to make their customers Internet experience better.
There's a mindset here. And it should be to provide a better experience for the customers. But it's not. It just consistently looks as bitter as I feel. Has anyone heard from Hughes about our dissatisfaction? Why hasn't there been a response from them? Doesn't it make you wonder? But the true question is - what can we do about this? I really wish WildBlue could get their technical issues in place because I really do want to jump ship. But not if I'm about to jump in a smaller leaky boat. |
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hjriver
hjriver
join:2006-12-03
North, VA
1 edit | Where have you been? Customer Service in the U.S. is long gone! Hughesnet is no different than any other company.
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HN7000S/Satmex6/1150/0.78/pro/Sig level: 60 |
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Arion
join:2006-07-09
Marquette, MI
·HughesNet Satellit..
| reply to DickDastardl
Different strokes for different folks. When they changed the Fap policy I saw an immediate performance increase. Although I wouldn't like to be down for 24 hours instead of just 4 or 5 it has caused me to be more judicious in my downloading and I also spent another $10 a month for a bigger bucket and an extra 300kbps in speed. (from 700 on home to 1000 on pro) Although there have been some slowdowns during prime time along with a few days of sub 400kbps speeds during prime time the performance overall for me has been vastly improved.
Now on WB. They have their new satellite in orbit and for a while until the transponders fill up the subscribers are going to have pretty good speeds (although I guess latency still sucks) and WB can afford to back off on their fap just a little bit.
Fast forward to when the satellite fills up then they will be in the same boat as Hughes and will have to again restrict either speeds or tighten up the fap policy or both. Later on this year I believe that Hughes new satellite will be launched and some users and business will transfer over to the KA band spot beam technology and Hughes system will probably loosen back up a little. Tit for tat. It will go on and on.
However one last thing. Hughes is the only company showing even a consistent minimal profit from quarter to quarter and this is only within the last year or so. The division was operating at a loss before then and WB and others have not shown a profit as of yet. If you can't be profitable you sink. Sooner or later the investors at WB are going to start squeezing management to tighten things up so they can be profitable...the result will be either a) the packages will become more expensive...expect the base package to cost what Hughes base package costs, b)the prices of the other packages will go up c) and/or the fap level will again become more restrictive.
I know there is a lot of grousing going on but these companies are not going to operate forever at a loss. If you compare sat internet to wireless or cable then the sat internet will come up at a disadvantage every time. The sat internet mainly is for the big enterprise customers and government that are willing to pay heavy for survivable infrastructure and for us residential and small business customers that have no other high speed option. It is what it is and we cant make it what it isn't. Ya can't pound the square peg into a round hole and expect it to fit well. 
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HN7000S IA-8 1270 / 8-PSK 3/4 (14) / Router:67.142.140.95 /.74 1 watt / Pro / Pentium 3.2ghz, 1gb ram / WinXP Pro/ Firefox 2.0.0.3 |
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IzzyJG99
join:2007-04-28
Deland, FL
| reply to DickDastardl
Hughes doesn't respond to any complaints because they know we've got nothing better to use for an internet connection. We need them if we want to browse at all, really. Where I live you can't even dial-up anymore. Firstly because Bellsouth has deactivated the little switchers that allow data over phone line and because the speeds were only 14.4kbps. |
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
·HughesNet Satellit..
·Windstream
| reply to hjriver
said by hjriver :Where have you been? Customer Service in the U.S. is long gone! Hughesnet is no different than any other company. One of Windstream's company policies is to keep their customer service stateside. And they do have good CS.
HJ, I think the world could take everything away from you and you would just assume it was the way of the future.
In my opinion that is 99% what is wrong with this country now. People are just taking it, even when they have an alternative and for now we still have a voice.
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| Speedstream 4200 Modem - 3m/386 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless)| |
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hjriver
hjriver
join:2006-12-03
North, VA
| said by Piggie :said by hjriver :Where have you been? Customer Service in the U.S. is long gone! Hughesnet is no different than any other company. One of Windstream's company policies is to keep their customer service stateside. And they do have good CS. HJ, I think the world could take everything away from you and you would just assume it was the way of the future. In my opinion that is 99% what is wrong with this country now. People are just taking it, even when they have an alternative and for now we still have a voice. I don't "assume" anything. I have been fighting the battle for years. My mortgage company outsourced to India so I have to demand for them to put someone on who can speak English and get transferred to Florida, HP computers CS is mostly offshore, again I demand someone who speaks English and get transferred. The list goes on and on. Verizon here in Virginia is a nightmare for CS as it's in Jacksonville Florida and their CS people have heavy spanish accents. It's a good thing that the service is excellent as most of their workers here are from the old GTE phone system and are locals. Their customer service sucks.
Hughesnet is no different than any number of companies now. I agree we have let this happen but bitching on a forum does nothing but maybe let you feel better from venting.
I really don't have issues with HN right now. I did at first as I quickly realized I was not receiving the performance promised. I found this forum and read the posts complaining about speeds, having to reboot modems, tweaks, "fingering" the coax, etc. I have never had to do any of these "fixes". Out of nowhere comes the new FAP. Instantly my speeds were what my plan calls for all day not just early in the morning and crap the rest of the day. Why? Because HN had to do something to regulate the 5 percent of their subscribers tying up 50 percent of HN bandwidth. I would say those 5 percent are the ones whining and bitching. The other 95 percent now have the speeds they were promised. I've read in some area's even cable companies are having to FAP or disconnect some users for excessive use. Verizon EVDO is another with strict FAP. FAP is the only way to get the message to some who think they are entitled to do whatever they want regardless.
Hughesnet is not likely in the near future to put up new satellites to increase capacity so they IMO will manage what they have for the benefit of all. Not just a few heavy users who are trying to use the system for something it was never intended to do.
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HN7000S/Satmex6/1150/0.78/pro/Sig level: 60 |
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v8rail
join:2003-10-13
Ash Fork, AZ
·HughesNet Satellit..
1 edit | Piggie,
I agree absolutly. Also to many people do not care about others. As long as they see on their speed monitors good numbers they are happy....
said by hjriver :...Out of nowhere comes the new FAP. Instantly my speeds were what my plan calls for all day not just early in the morning and crap the rest of the day. Why? Because HN had to do something to regulate the 5 percent of their subscribers tying up 50 percent of HN bandwidth. I would say those 5 percent are the ones whining and bitching. The other 95 percent now have the speeds they were promised. Hughesnet is not likely in the near future to put up new satellites to increase capacity so they IMO will manage what they have for the benefit of all. Not just a few heavy users who are trying to use the system for something it was never intended to do. whaaaa what a joke  ...
...but anyway need to go back playing "power user" ....  |
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