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hjriver
hjriver
join:2006-12-03
North, VA
| reply to Just Rachel
Re: Anyone else thinking WildBlue?
said by Just Rachel  :You know what?? Some of us have no other options. Works fine for what I use it for. If I ever have the need to download large files, I suppose my daughter's dsl would be my option. It would sure be nice if all of the negative Hughesnet customers would quit complaining here (does no good), write or call Hughes, drop the service if they have options, etc. Whiners are annoying.  I think you will find it works fine for the majority of HN users. It's just a handful of diehard whiners here and it's the same old thing day after day. If they really are that dissatisfied then they would have been long gone. I think some just like to bitch. HN is not that bad except for their customer service. It now since the new FAP does exactly what it was advertised to do. I researched and got expert advice and read the fine print. It's not cable, it's not DSL, it's not EVDO and it's a hell of a lot better than dialup.
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HN7000S/Satmex6/1150/0.78/pro/Sig level: 60 | |
sovtman
join:2007-04-20
Marlboro, VT
2 edits | reply to v8rail
375MB, day in and day out, baby!
A full bucket for more than an hour is a waste of resources!
{added}
Over last 200 hours:
•Average rolling 24 hour use: 330MB
•Average reserve/bucket level: 87%
Slacking! I can do better than that! | |
Brad R
join:2007-05-06
Collingwood, ON
| reply to Just Rachel
said by Just Rachel :It would sure be nice if all of the negative Hughesnet customers would quit complaining here (does no good), write or call Hughes, drop the service if they have options, etc. Write or call Hughes: done both, waste of time.
Drop the service: I'm getting new service this week; not everyone can.
After I get the new services I'm going to post the results of some FAP tests, and then I'll be outa here. My very sincere condolences to those who don't have an alternate service to switch to....keep complaining, it's your only hope. | |
v8rail
join:2003-10-13
Ash Fork, AZ
 ·HughesNet Satellit..
4 edits | reply to sovtman
said by sovtman :Over last 200 hours: •Average rolling 24 hour use: 330MB
•Average reserve/bucket level: 87%
Slacking! I can do better than that! sure you can 
For a couple hours I got weak today, but I'm back at 375 MB.
Actually hopefully HN does cut the guys (and gals) that run useless speedtest during peak time .... I'm sure without them my streaming radio would work better  ... but it is not bad with maybe aone reboot every five hours  | |
v8rail
join:2003-10-13
Ash Fork, AZ
·HughesNet Satellit..
| reply to Brad R
Brad,
hopefully soon I can join the "ex hughesnet club" too, can't wait.
But for me it is also clear why some of the fanboy's/gal's hate it that much that we talk about bandwidth. They did not read the bolt print on the contact they signed. 
contract clearly shows that the advertised speeds are not guaranteed, better it did even tell them that there will be peak slow downs. They whined long enough and believe now that HN made the new FAP to help them (sure.... ). It's sad but they fight US because they believe that we moderate users will bring their daily speed tests down.
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DW7000 release 5.4.0.33, 117W:1230, pro, router 66.82.158.77, rate code 256k 2/3 (TC), signal usually 80 | |
dino195
join:2003-08-30
| reply to corvettez06u
I finally got FAPed twice this week. Only happened to me once before the new FAP was put in place and that was from DLing updates when I first got the service. I am by no means a "power user" and the old FAP policy worked fine for me. Anyone who says that there are only a handfull of whiners on here needs to look at the Hughes reviews. The numbers speak for themselves. To throttle bandwidth even more so with ever increasing content on the web is a huge step backwards and not what we agreed to when we signed our contract. There is no justification for this and it's a slap in the face for them to be signing ten thousand new customers a month without investing more into their infrastructure and not being able to properly service the existing customer base. I hope the government steps in and FAPs Hughes around a little!
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HN7000S 93 West 1086 WRT54G XPpro/Debian Sarge
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
·HughesNet Satellit..
 ·Windstream
| reply to v8rail
said by v8rail :But for me it is also clear why some of the fanboy's/gal's hate it that much that we talk about bandwidth. They did not read the bolt print on the contact they signed. contract clearly shows that the advertised speeds are not guaranteed, better it did even tell them that there will be peak slow downs. They whined long enough and believe now that HN made the new FAP to help them (sure.... ). It's sad but they fight US because they believe that we moderate users will bring their daily speed tests down.
They also don't read the really bold print of new 200 or 375 bucket that allows more downloads, photos, etc etc.
Just as they sold high speeds they also sold a bucket. No one has ever been able to use over their bucket.
All I hear from the FanBoys is the same thing over and over. The FAP helps me because I only use a tiny bit.
So if they only use a tiny bit of the bandwidth they are sold, what is the difference in only getting a tiny bit of the speed they were sold. As stated, they don't promise those top end speeds.
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| Speedstream 4200 Modem - 3m/386 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless)| | |
v8rail
join:2003-10-13
Ash Fork, AZ
·HughesNet Satellit..
| six years ago when I signed up with hughes this was already there:
Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computer. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than speed indicated during peak hours.
and they whine about speed yeah right.....
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DW7000 release 5.4.0.33, 117W:1230, pro, router 66.82.158.77, rate code 256k 2/3 (TC), signal usually 80 | |
Arion
join:2006-07-09
Marquette, MI
·HughesNet Satellit..
| reply to corvettez06u
Us fanboys though aren't the ones grousing about the service lately. I mean lets be realistic. Everyone looks at the policy as to how it effects them and their level of service, right??
Those of us who like the way it is have been benefited since the change in policy...those who don't like it feel that they are being shortchanged in what they are paying for.
There's really no way you can take advantage of the service or the system. That's what the fap is for. When you go over that "point" whatever the magic number is that's when the brakes go on.
As far as speed test's happen to go why does it matter to anyone if we use part of our bucket to run speed tests as opposed to those of you that use yours to dl youtubes, files or whatever?? I go back to the same point time and time again but I think it's relevant. The #1 complaint before the new policy was the abysmally slow prime time speeds. For some it was as bad as dial up. Click on a graphics intensive website and go get a cup of coffee. Post after post of folks asking if there was something wrong with their system, ect.
Like it or not the evidence shows that the prime time speeds started to go way up for a lot of us at the same time the new policy was implemented. Is it too great of a stretch of logic to conclude that the new fap policy had eased up the congestion somewhat during prime time?? I think that's a reasonable assumption.
Your mileage may vary but I use the internet primarily for going to my favorite sites and doing various research activities. Because most of what I do is text based I don't run through a large amount of bandwidth normally. In addition after reading through the fap patent I upgraded to the pro plan to make sure that the system saw me as an economical user. The system rewards me by giving me a good download speed...even during prime useage hours most of the time.
I enjoyed the service before the change as I had good performance most of the time. Since the change has been even better. I don't find anyone approving of how Hughes implemented this, the quality of their technical or customer service support or for that matter about anything that has to do with "big business" of which Hughes definitely is. I just continue to find myself somewhat bemused by the ire us "fanboys" seem to earn from those of you on a continual rant fest. It really seems to bother some of you that their are those of us out here who like the service, the speeds and are not frothing at the mouth. Those of you "haters" (I guess I can say that if I don't mind being a fanboy) I hope you are able to dump your service, get out of your contracts and find an alternative...but don't worry, something else will pop up to get you mad. 
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HN7000S IA-8 1270 / 8-PSK 3/4 (14) / Router:67.142.140.95 /.74 1 watt / Pro / Pentium 3.2ghz, 1gb ram / WinXP Pro/ Firefox 2.0.0.3 | |
Brad R
join:2007-05-06
Collingwood, ON
| said by Arion :I hope you are able to dump your service, get out of your contracts and find an alternative...but don't worry, something else will pop up to get you mad. Perhaps, but I doubt it. I was content with HN for 23 months, including an entire day when AMC9 was out of service, countless lesser outages, and many stupid blockages of their SMTP server. I lived with it quietly. And I've never once complained about slow speeds.
But I did sign up for a certain amount of bandwidth, and now they want to cut me to 40% of that amount for the same price. And slap me with a 24-hour "time-out" if I accidentally go over. And adding insult to injury, try to convince me that this is a benefit to me.
Maybe my new service will offer that much provocation. But I think probably not. | |
dino195
join:2003-08-30
| reply to Arion
"There's really no way you can take advantage of the service or the system. That's what the FAP is for. When you go over that "point" whatever the magic number is that's when the brakes go on."
Fine, but that magic number is not arbitrary. I signed up for one magic number and ended up with another. That is breech of contract.
An 82% reduction in bandwidth is unacceptable. Bottom line. They have oversold their capabilities and existing customers are paying the price. If they want to reduce the new subscribers by 82% fine, as long as they say so up front. However, When I signed on it was for a different agreement plain and simple.
If an 82% reduction in agreed upon service is OK with you then more power to you. I'm just glad your not managing my finances.
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HN7000S 93 West 1086 WRT54G XPpro/Debian Sarge
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v8rail
join:2003-10-13
Ash Fork, AZ
·HughesNet Satellit..
1 edit | reply to Brad R
said by Brad R :said by Arion :I hope you are able to dump your service, get out of your contracts and find an alternative...but don't worry, something else will pop up to get you mad. Perhaps, but I doubt it. I was content with HN for 23 months, including an entire day when AMC9 was out of service, countless lesser outages, and many stupid blockages of their SMTP server. I lived with it quietly. And I've never once complained about slow speeds. But I did sign up for a certain amount of bandwidth, and now they want to cut me to 40% of that amount for the same price. And slap me with a 24-hour "time-out" if I accidentally go over. And adding insult to injury, try to convince me that this is a benefit to me. Maybe my new service will offer that much provocation. But I think probably not. Same here, six year direcway customer. As long as the service is not as bad as HN I don't see it happen. HN had never great customer care in this six years, I tolerated their abuse. What is going on since april 18th is just too much. Arion I hope for you that HN has really implemented a sophisticated system, but most likely you are throwing your $$$ out the window for nothing. I base that conclusion on the usage page, that is so simple to program it is just laughable that it is still not running error free.
BTW I like that:
"There's really no way you can take advantage of the service or the system. That's what the fap is for. When you go over that "point" whatever the magic number is that's when the brakes go on."
hopefully fanboy reads that, that was true before april 18th and is still true.
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DW7000 release 5.4.0.33, 117W:1230, pro, router 66.82.158.77, rate code 256k 2/3 (TC), signal usually 80 | |
Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
·HughesNet Satellit..
·Windstream
| I was on G11, 1350 and more of the time on 1410, for 30 months of service. Evening slow downs were minimal. Slowing to 600kbps or so from peaks of 1.1mbps which held most of the time. It was obvious from my good fortune of being on G11 and listening to the SatMex people that SM bird was way way over sold. So were a few others. So why in 2.5 years was G11 never oversold? Was I just dumb lucky?
The other comment is fine, Hughes promised high speeds and a bucket and refill rate. Which now is apparently diametrically in opposition.
But the new rules affect everyone 24/7, where as the slow downs mainly affected people for a few hours a day. The slow downs were isolated to a few birds, which means they didn't manage those birds, as other people didn't have the problem. Some slow down but not modem speeds at prime time.
From the customer service chats I saw posted here, the one common thing now is not reset your modem, but why don't you upgrade.
It was not done for the light users, it was done to increase profits.
I find it interesting that Arion would by a 350 meg bucket for 100m a day habit. That is exactly what they wanted him to do, and obviously he has the extra money that it's a good game to play.
So they should say on their sign up page. If you expect to be considered an economical user and actually get these speeds advertised, please buy a bucket size 3 times your normal daily expected usage.
The other thing I can't get over was they said when I signed up they already had the top 5% under control with the FAP I was totally aware I had bought into. But now they say again, it's the top 5%.
When do they stop saying it's the top 5%? Probably never. Why?
Well think about this. It has been 6 or 7 years since their last change in FAP policy. The internet is with out a doubt a lot more bandwidth intensive (except those only reading text pages).
Hence, those 6 years ago that didn't really change their internet habits, now probably use 3 to 4 times more bandwidth than they did in the past. So more of the people, or at least the people up near the top of usage, that didn't both them before , are now HOGS, though basically they didn't change much in their habits. Sure they watch maybe more movies than they did. Some of the pages they go to force feed advertisements that are videos they can't even stop. But they spend about the same amount of time and visit about the same amount of sites as they did 6 years ago. It's the sites that have changed.
Now, since Hughes can't change that part, they punish their customers. This is why I say it's the top end of the moderate users that are being really affected. And now due to limited refills from non economical users (something 99% of them don't even know about cause they don't read this forum).
So really it was the heavy surfers that were giving Hughes the problem this time. Not so much the huge down loaders. Now the heavy web surfers are part of the NEW 5%, the Problem sector.
Ok, if you keep extrapolating this into the future, there will be an another reduction in FAP in another so many years. And so on and so on.
Another thing not to forget, since the fanboys tell the haters that instantly they saw a prime time speed increase, then indeed it was because so many hater hogs were FAPped.
But most of the heavy moderates had not yet hit their first FAP from 8th level of the underworld. A few did, but if my 3 neighbors are typical it took them a week or so to have that really heavy day that nailed them. So it was not the heavy moderate user that was were using the bandwidth, but indeed they are the target now, and told to just upgrade.
It's all bottom line, not to benefit anyone but Hughes, and reward those that have the money to spend to buy 3 times the actual band width they need. If the old FAP got rid of the 5% bad boy, then now they found yet 5% more, it would seem that it's more like they don't want 10% of the users so they can load the transponders higher.
Other's say they will not now load more people on, hog wash! They did in the past, so what would stop them now? A company that would take away 66% of your bandwidth over night with a 24 hour penalty should have no qualms or any scruples to load those transonders and gateway's again.
After all, they say, in plain English, they don't guarntee their advertised speeds.................
They never have said they want you buy 3 times as much. You look at a 200 M bucket and say cool. Then find out if you use more than 50 to 60 of that a day and you're not an economical user. You call to complain, they suggest upgrading. That sound just like bait and switch to me.
Fanboys Banboys, what ya gonna do, when FAP reaches you?
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| Speedstream 4200 Modem - 3m/386 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with OpenWRT WR0.9 | 2 downstream switches feeding 5 total clients (no wireless)| | |
Arion
join:2006-07-09
Marquette, MI
·HughesNet Satellit..
| reply to v8rail
What is going on since april 18th is just too much. Arion I hope for you that HN has really implemented a sophisticated system, but most likely you are throwing your $$$ out the window for nothing.
I'm Dutch though...You've probably heard about how copper wire was invented?? Two Dutchmen fighting over a penny. I sure don't feel like I'm being taken advantage of or throwing away my money.
I have never had true broadband. I have lived in the boonies for the last 15 years and have been stuck with 28.8 dial up, and that with noisy lines to boot. Perhaps if I had ever experienced a cable connection then I would have a better frame of reference.
While typing this I just DL the latest copy of apple quick time (20mb) in order to view the graphics package about the Hughes fap patent. I DL at 1mb speed. About 2 minutes and I had the file. That would of taken me at least an hour with my old dial up connection. I guess it's all in how you look at it. The performance I'm getting living out in the sticks seems like a real bargain to me even though it's costing me $69 a month. I couldn't really do what I do now on dial up...at least that's how I look at it.
BTW since the thread was about WB, if I had WB and was getting this sort of performance I would certainly be a fan of WB. I have no love for Hughes or their employees. It's just that the system works and fulfills my expectations and yes...if something comes along either cheaper or more performance for the same $ then I would be a fool to stay with Hughes. But that's the price I pay for living in the sticks. I saw a 300# bear the other day by me. I can't do that in the city.
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HN7000S IA-8 1270 / 8-PSK 3/4 (14) / Router:67.142.140.95 /.74 1 watt / Pro / Pentium 3.2ghz, 1gb ram / WinXP Pro/ Firefox 2.0.0.3 | |
dino195
join:2003-08-30
| I hear you there Arion. I live where I can step out my back door and fish, lots of deer and wild game around and I love it. I was very happy with the service before they put the new FAP in place but I can't see being Fapped twice in a week for just browsing the web. The old FAP was reasonable and it really irks me that they would flip the script on us only 2 weeks after installation. If I had had that info before hand, I would have gone with Wild Blue. Not only were they deceitful about the FAP but they also hit our credit card for the full amount of the installation when the payments were supposed to be spread out over 15 months. They have lost all credibility with me.
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HN7000S 93 West 1086 WRT54G XPpro/Debian Sarge
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IzzyJG99
join:2007-04-28
Deland, FL
| reply to corvettez06u
Get this...
Just got off the phone with a friend of mine in the United States Army. HughesNet and a number of other companies were contacted by the US Military. They're going to contract HughesNet and other Satellite ISP's to give support/coverage to in the field to soldiers. So we may see a massive slow down that's bogged down by all the new potential users. According to my friend..they're going to have several dishes per F.O.B. in Iraq and Aghanistan sometime in 2008. | |
v8rail
join:2003-10-13
Ash Fork, AZ
·HughesNet Satellit..
| reply to Arion
Arion,
I agree with a lot you are saying. I love the place I live, no power company to pay, no water and sewer company, no landline, just a private dirt road ...
I had a good running DSL line before I moved and needed to sign up with HN. I still had no problem and got most the time the service I needed from HN.
But actually I have not much a problem with you, again I understand your standpoint and I also think when you are a little longer customer with HN you will understand why I don't believe that HN did the FAP change to give the customers a better speed. Like Piggie said, they never did it before and I'm sure they did it not now.
I have a problem with fanboy. In the topics where some of us try to figure out what hughes did, and he is just posting his BS that we did not read the fineprint and that we are bandwidth hogs. Most of us did read the fineprint and most did it better then him. Also most of us was just normal regular users. He tells us we are whiners, but in near every post he whines about prime time speed. I know he uses just the tactics of a troll and I should not feed the trolls ... but sometimes it happens
Then WB, most likely I would switch. I don't need the HN speed anyway, I throttle all downloads anyway, gives me more time to react when something does not look right. Also I decided in the beginning that the pro plan fits my bandwith need and I was for six years not in the 5% HN stopped "hogging" with the FAP. But hopefully I have broadband in four months, so it is just to big of a investment for this short time.
I posted before, the new FAP was FOR ME also partially positive.
- I pay $20 less a month, before april 18th HN did not let me switch.
- Got on a new router, have more prime time slow down, but it lets me listening to streaming radio. Before I could not listen and HN TS told me the problem was on my side ... yeah right 
But all this makes it not correct what they did april 18th and I also disapprove that TS lies everytime they open their mouth (I know, they don't know it better ...it is HN fault).
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DW7000 release 5.4.0.33, 117W:1230, pro, router 66.82.158.77, rate code 256k 2/3 (TC), signal usually 80 | |
Brad R
join:2007-05-06
Collingwood, ON
| reply to Piggie
said by Piggie :Some of the pages they go to force feed advertisements that are videos they can't even stop. I know this is off-topic, but...two words: Opera Browser. It has superb ad-blocking tools. I have most ads blocked now. | |
Arion
join:2006-07-09
Marquette, MI
·HughesNet Satellit..
| reply to IzzyJG99
said by IzzyJG99 :Get this... Just got off the phone with a friend of mine in the United States Army. HughesNet and a number of other companies were contacted by the US Military. They're going to contract HughesNet and other Satellite ISP's to give support/coverage to in the field to soldiers. So we may see a massive slow down that's bogged down by all the new potential users. According to my friend..they're going to have several dishes per F.O.B. in Iraq and Aghanistan sometime in 2008. This shouldn't effect us Izzy. The satellites that we use are not even visible to those overseas in the middle east. Our satellites are below the horizon from their perspective. The only issue would be what noc are they going to be using?? But since Hughes has been active overseas for quite a few years they must have some noc's on the other side of the pond to handle the traffic over there.
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HN7000S IA-8 1270 / 8-PSK 3/4 (14) / Router:67.142.140.95 /.74 1 watt / Pro / Pentium 3.2ghz, 1gb ram / WinXP Pro/ Firefox 2.0.0.3 | |
Fed Up2
@direcpc.com
| This is a clean, professional forum that used to be dominated by technically experienced people willing to help other folks keep their systems running.
All of that changed around four weeks ago when Hughes stupidly and blindly changed the rules. It is now almost entirely dominated by annoyance and frustration from normal, non-criminal people who feel cheated and insulted, with Hughes trying to smooth things over under various disguises. At least we now know who you are! The number of different member names Hughes is using is amazing, and the dates they joined indicate Hughes has been sneakily trying to sway opinion here for years.
And at the same time refusing to discuss their self serving policies openly.
Someone observed around 100 years ago: "Power corrupts, and absolute power corrupts absolutely." Very appropriate. With more new rural or under serviced customer areas than they can currently handle, Hughes is making the fateful mistake of treating small customers like dirt.
But small customers are a substantial and necessary portion of their income.
Little do they seem to understand that each one they insult, restrict, lie to, or refuse to openly communicate with, when suddenly faced with a car that tries to run over the driver, will no longer tell their neighbours, friends, relatives, business associates, churches, and a formidably broad spectrum associations and groups in nearby towns that Hughes has its problems but overall it works.
Instead they will advise everyone to stay away at all cost.
Just as the hornets nest on this forum is a powerful negative message to anyone who strays here, rural areas will become saturated with the same thing.
If they let that happen, Hughes' over abundant new customer base will look very different.
I've been there. With an engineering, not sales background, I have run a company with technical products and non technical users. I learned a lot.
The basic problem, beyond just plain greed and uncaring for our fellow humans, is that ALL of Hughes' top dogs are engineers. None of them understand PEOPLE, and it shows in their self serving, secretive actions. | |
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