|reply to uzimmermann |
Re: Speakeasy loosing a customer tomorrow
I've had a similar response to online trouble tickets. The first line responders seem to have been trained to ask for call in on all line trouble tickets. My last one said they needed to do diagnostics with me on the phone (it was a problem with my DNS setup when they changed DNS servers.) Unless you need a simple change, I'd call them directly for any line trouble. Online tickets get poor response for those kinds of problems, it seems.