http://www.dslreports.com/forum/DE-Pixellation-AGAIN-18352449 en Wed, 08 Feb 2012 23:27:08 EDT Wed, 08 Feb 2012 23:27:08 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18390883 --
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18390883 Thu, 24 May 2007 18:54:10 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18390526 http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18390526 Thu, 24 May 2007 17:36:21 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18390025 said by jalfred:

in that case, TMC HD is rather grainy here.
Then you are seeing it as well. While yes, the other channels look "fine" - they are definitely down in quality from what they were before Sunday. Believe me, it may seem trivial, but this is a noticeable difference to those of us that watch HD alot.
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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18390025 Thu, 24 May 2007 16:04:16 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18389828 But most of the other HD channels seem to be fine.]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18389828 Thu, 24 May 2007 15:27:19 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18389331 Just to clarify-

This thread is branching out from it's original purpose.

THERE IS NO MORE PIXELLATION - that was fixed overnight Sunday.

Please read the other thread regarding "HD Sharpness" for the other issue at hand.
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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18389331 Thu, 24 May 2007 13:49:27 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18389268 Actually seems to be fine since Monday morning.]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18389268 Thu, 24 May 2007 13:37:15 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18389083
I'm seeing it - I have a confirmation from Middletown (go figure) - and from West Chester - so it's obviously not just my CO.

Check out The Movie Channel HD - tell me what you think.
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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18389083 Thu, 24 May 2007 12:57:26 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18389015 http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18389015 Thu, 24 May 2007 12:46:44 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18388781 http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18388781 Thu, 24 May 2007 11:58:56 EDT http://www.dslreports.com/forum/Re-Is-it-fixed-18388387 http://www.dslreports.com/forum/Re-Is-it-fixed-18388387 Thu, 24 May 2007 10:37:36 EDT http://www.dslreports.com/forum/Re-Is-it-fixed-18388352 Right now, I only think it's affecting folks serviced out of Philly - which would be me in DE, PA folks, and south Jersey.

I'll hopefully find out more when my ticket is researched again.

If you're in North Jersey, i'm sure you're fine.
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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-Is-it-fixed-18388352 Thu, 24 May 2007 10:29:49 EDT http://www.dslreports.com/forum/Re-Is-it-fixed-18388340 http://www.dslreports.com/forum/Re-Is-it-fixed-18388340 Thu, 24 May 2007 10:27:57 EDT http://www.dslreports.com/forum/Re-Is-it-fixed-18388333 --
"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-Is-it-fixed-18388333 Thu, 24 May 2007 10:26:35 EDT http://www.dslreports.com/forum/Re-Is-it-fixed-18388244 http://www.dslreports.com/forum/Re-Is-it-fixed-18388244 Thu, 24 May 2007 10:09:50 EDT http://www.dslreports.com/forum/Re-Is-it-fixed-18388025 Pixellation is fixed, but in order to fix it, they ruined the clarity of the HD channels (at least here in DE / PA). See my other thread....
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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-Is-it-fixed-18388025 Thu, 24 May 2007 09:17:18 EDT http://www.dslreports.com/forum/Is-it-fixed-18387991 http://www.dslreports.com/forum/Is-it-fixed-18387991 Thu, 24 May 2007 09:06:32 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18381838 http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18381838 Wed, 23 May 2007 08:33:20 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18381803 http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18381803 Wed, 23 May 2007 08:20:15 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18375252 That's a definite separate issue and not tied to our "Sunday" fun this past weekend.

For HD stutter - either reset the STB - OR - Go into the HD settings (Power Off, hit menu) - and simply toggle through all the resolution settings (1080, 720, 480) and go back to where you started from.

Almost 100% of the time it fixes it - seems to be a bug in the HD boxes.
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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18375252 Tue, 22 May 2007 06:48:38 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18375229
While there was some relief, not all is good. TNT HD NBA Basketball video was poor due to some stutter last night. It is still not fixed. ]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18375229 Tue, 22 May 2007 06:32:43 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18374373 JeepMatt, I would likely bump this thread until next weekend. They(Verizon),needs to see how long this persists.

Everyone out there, please don't start new threads on the same problem!!!

It would be beneficial to all concerned to refer back to this one, so Verizon would recognize the longevity. ;)
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We're Gonna Need A Bigger Boat!]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18374373 Mon, 21 May 2007 23:41:07 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18369866 http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18369866 Mon, 21 May 2007 09:14:57 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18369852 http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18369852 Mon, 21 May 2007 09:11:53 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18369689 I was watching some TV around 9 last night - seemed okay - then fell asleep. Looks like it must've come back again after I went to bed.

As far as this morning, I watched SportsRise while getting dressed for work - didn't see any issues.

So, hopefully it was corrected overnight. If I still see it tonight, i'm raising hell.
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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18369689 Mon, 21 May 2007 08:18:49 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18369620
I'm hoping that whatever the cause of this problem is that they take care of it for good. I've seen some pixellating happen occasionally during the weekends (generally on Sundays) but usually it's a minor annoyance that clears up pretty quickly. Last night was definitely not the case.

As to the credit, is it automatic, or do you need to call to get it? To answer the question of how the FSC could provide a credit when they've always said that they couldn't - I could see that. The CSRs at the FSC are probably not allowed to give credits in general. But in this one case, they were probably authorized to do it. But since it's not something that they do regularly, I wouldn't hold my breath assuming that they're going to do it right... or quickly.]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18369620 Mon, 21 May 2007 07:52:07 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18369074
They are still aware of the problem, and they expect the resolution by 6PM later today.

6PM LATER TODAY!!!!????? WTF!!!!!!!!!!!!!!!!?????

The FSC now tells me that an "automatic credit" will be posted to my account for this outage(can't wait to see that not happen), but they can't tell me what the amount of the credit will be. I thought the FSC could not do billing, and that the Encore group would have to deal with that. At least, thats what they always tell me every other time that I call.

Too late at night, will check back later this Morning.
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We're Gonna Need A Bigger Boat!]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18369074 Mon, 21 May 2007 01:28:51 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18368911
And.... "Thanks For Choosing Verizon!" :p
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We're Gonna Need A Bigger Boat!]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18368911 Mon, 21 May 2007 00:32:03 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18368628
Encore department: "Talk to technical support, this is the Encore department. We deal with billing errors and addition/removal of services. Have them write up a description of the issue and the system should take care of it. We can't/don't issue credits. Would you like me to transfer you to them?"

Technical support: "Talk to the Encore department, this is technical support. We can't/don't issue credits. Would you like me to transfer you to them?"

No credit for that loss of TV/internet services appeared on the most recent bill. Nice work, Verizon.]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18368628 Sun, 20 May 2007 23:23:30 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18368509 http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18368509 Sun, 20 May 2007 22:58:39 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18368459
Now I am back on DISCSC102 and its worse. Checked out 228 and bad too. Hope this is a device problem and it does get fixed. I am a fairly new FIOS customer (2 weeks) and really like it.]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18368459 Sun, 20 May 2007 22:46:08 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18368448 http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18368448 Sun, 20 May 2007 22:44:12 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18368382 http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18368382 Sun, 20 May 2007 22:30:19 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367938 said by tcorsair :

I just got off the phone with customer service. They said the problem is affecting PA, NJ, and DE. They have a faulty "device" and they are switching everyone over to a new "device" and then they will try a reboot and switch everyone back to the original "device." The estimated time for the repair could be as late as midnight.

Right now my picture and sound varies from annoying to unwatchable.
So it's OLD DEVICE > NEW DEVICE > REBOOT > BACK TO OLD DEVICE?????

Sounds like we are going to be right back where we started. IF they fix it tonight, I have a funny feeling we are all going to be back here next weekend with the same problem.

If they have a "NEW DEVICE', why can't we try that one for the next week or two, it can't be any worse than what they have now?? :uhh:

Oh well, 9PM and I still see the picture breaking up.
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We're Gonna Need A Bigger Boat!]]> http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367938 Sun, 20 May 2007 21:01:57 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367869 said by JeepMatt Big game against JHU next weekend - hopefully the TV will work by then.
[/BQUOTE :

Hens fan here with tickets already, your TV having problems, I'll let you know how it turns out. ;)]]> http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367869 Sun, 20 May 2007 20:47:04 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367851
Right now my picture and sound varies from annoying to unwatchable.]]> http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367851 Sun, 20 May 2007 20:42:47 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367755 said by vzDE:

:o Whodat in the Final Four, the Hens!!!! :o :D
UD - in the Men's lacrosse Final Four! WOOHOO! :p

Big game against JHU next weekend - hopefully the TV will work by then.
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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367755 Sun, 20 May 2007 20:21:12 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18367599
I'm right there with you, Jeep. I love the quality of Fios, but the service is CRAP. I literally called them 27 times last month concerning the Multi Room DVR issue, only to find out someone deleted the service from my acct without my permission.

It was, to say the least, an exercise in frustration.]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18367599 Sun, 20 May 2007 19:49:06 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367591
All this being said, for Hooper's edification, I don't normally see it like this. I'll see intermitent problems occasionally on the weekends - stuff will pixellate, like I said, off and on for 15 minutes, and then everything will be fine. Others may report more extensive problems. Today was definitely exceptionally bad.]]> http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367591 Sun, 20 May 2007 19:47:28 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367551 http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367551 Sun, 20 May 2007 19:40:19 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367486
STB reports 37+ dB SNR, no errors. It's a problem with the source.]]> http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367486 Sun, 20 May 2007 19:27:08 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367479
DDude-
Yeah, the pixellation causes the sound to drop out too - so i'm sure he's seeing the same thing.]]> http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367479 Sun, 20 May 2007 19:25:09 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367458 said by JeepMatt:

Hmmmm... 3 states?

I bet Southern Jersey, PA, and Delaware. :pSoutheastern PA, checking in. Noticed pixelation/audio problems on 52, 102, 222, 224 and it's still happening as of now (7:20PM). Didn't notice it until now, was doing other junk this morning and afternoon.

Heh, I should direct the person that I've been in contact with at the FSC over the past week (not a first-tier technician) to this thread when he calls back tomorrow. That, or leave another message with the "customer complaints and grievances" number that I was given...]]> http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367458 Sun, 20 May 2007 19:20:19 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18367422
I'm not sure if this is related to this but he told me that its not normal tv viewing experience. i told him to report any pixellation to me.]]> http://www.dslreports.com/forum/Re-DE-Pixellation-AGAIN-18367422 Sun, 20 May 2007 19:11:40 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367362 said by JeepMatt:

Hmmmm... 3 states?

I bet Southern Jersey, PA, and Delaware. :p

Winstoda-
Thanks for the update - and thanks for calling in.
it's bad in central NJ too , I called tech support and he reset my receivers twice and the ONT once. It didn’t make any difference. then the tech said he seen a number of calls are coming in for the same issue which means he now realizes it’s a system wide problem not a home issue that could be resolved with a reset. ]]> http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367362 Sun, 20 May 2007 18:58:01 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367315
I bet Southern Jersey, PA, and Delaware. :p

Winstoda-
Thanks for the update - and thanks for calling in.
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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367315 Sun, 20 May 2007 18:47:24 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367300 http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18367300 Sun, 20 May 2007 18:42:43 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18366932
This is wonderful. Guess I won't be watching TV this evening.
I just did Live Chat again, and was told after 3 hours noone has even looked at my trouble ticket (but, they are in on Sundays)

IF YOU ARE IN PA or DE - CALL IN! PLEASE! THEY WON'T EVEN TRY TO FIX IT IF YOU DON'T CALL IN.

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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18366932 Sun, 20 May 2007 17:32:12 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18366603
I have to call in every month just to get my bundling credits.

I don't have kids - but it's almost like FIOS is my child, based on how much I have to look after it.
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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18366603 Sun, 20 May 2007 16:21:49 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18366600
I hope you all are asking for billing credits. Truck rolls and credits usually end up getting things fixed.... for the wrong reason.]]> http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18366600 Sun, 20 May 2007 16:20:31 EDT http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18366526 Unfortunately, KA is telling the truth. It almost seems like every weekend there is an issue with the TV.

The sad point, FIOS Tv really IS the best product out there. The pic quality is unbelievable. I love all of the selection, the HD Channels....

But every weekend, the Philly headend sends us SHIT. Fix the DAMN PROBLEM ALREADY! Seriously, i'm so damn tired of bitching on this board - so Comcast doesn't have the channel selection and HD offerings, but at least their picture doesn't pixellate every WEEKEND!

I really don't even care how PC I am in these threads. I'm just here to tell the truth.

I seriously may have to consider once again switching television providers.

It's like the only time i have to relax, I go to watch TV - and there are issues.

Wait, can anyone tell i'm frustrated? :p
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"ONE team - ONE city - ONE dream!!"]]> http://www.dslreports.com/forum/Re-DE-Pixellation-Tonight-18366526 Sun, 20 May 2007 16:05:41 EDT