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needforspeed59
Cruise Ship Just Passing Through
join:2001-05-02
Glendale, AZ
| Read the Fine Print
I looked into this deal. On surface, it seems great. But a $200 penalty? C'mon! They do not state it in the fine print. Qwest says "early termination fees apply." You have to call and pry it out of a sales rep. How many customers are getting locked into this deal without knowing the penalties. Buyer beware? How is that in the "spirit of service"? Also, if the customer changes something on their account like trying to drop their phone service for a competitor, guess what? Price for life disappears! Qwest is betting the customer will break a loop-hole rule during the 2 years and then Qwest can "Jack the Price" like they claim cable companies do.
Technology changes fast. WiMax, satellite, cable, etc. Customers should not be locking into something for 2 years.
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Of all the people I know... you're one of them. | |
dynodb
Premium,VIP
join:2004-04-21
Minneapolis, MN
| said by needforspeed59  :Qwest is betting the customer will break a loop-hole rule during the 2 years and then Qwest can "Jack the Price" like they claim cable companies do. Does your tinfoil hat chafe much?
Most people don't move or change service providers every year. | |
Jonbo298
join:2004-01-12
Council Bluffs, IA
| reply to needforspeed59
said by needforspeed59 :I looked into this deal. On surface, it seems great. But a $200 penalty? C'mon! They do not state it in the fine print. Qwest says "early termination fees apply." You have to call and pry it out of a sales rep. How many customers are getting locked into this deal without knowing the penalties. Buyer beware? How is that in the "spirit of service"? Also, if the customer changes something on their account like trying to drop their phone service for a competitor, guess what? Price for life disappears! Qwest is betting the customer will break a loop-hole rule during the 2 years and then Qwest can "Jack the Price" like they claim cable companies do. Technology changes fast. WiMax, satellite, cable, etc. Customers should not be locking into something for 2 years. Please...as said above remove your tinfoil hat. I work in Sales/Billing and its required we tell people the ETF price. Granted, some may not. But if they are monitored and are caught not saying it, they fail their QA score.
Anyone that wants the offer or requests it, I explain the basics to them. The ETF. Length of agreement. The valid and non-valid reasons for breaking the contract.
Valid reasons are if you move and DSL is not available in your area, if your name is on the bill and you happen to die during the agreement.
Non-Valid is if you just want ot cancel without a "Valid" reason for doing so, change responsibility on bill and its not death related, or if DSL is completely disconnected due to non-payment.
Sounds reasonable doesn't it? | |
fiberguy
My views are my own.
Premium
join:2005-05-20
| ... all of what you say is all good and dandy, but there is one thing that most people forget these days, or are simply just ignorant.
Terms don't kick in, typically, for 30 days of having the service in order to try it and cancel the service if it doesn't meet the needs.
During that time, people receive the terms and conditions in writing to the offer.. usually in writing and or in electronic form. People tend to think that advertising IS the contract which is far from the truth. So either people in this generation and day are just stupid idiots and were left behind in the education system, or just too lazy to care and want something bigger to take care of them, like the GIVERment..
So, barring the fact that people are supposed to tell the customer of the terms, which I agree you all should, it still remains that you, the consumer, MUST read the terms AND face the penalties and fee and all else that can come with it if they are not kept up.
I'm tired of hearing people say that they were "screwed" or "I didn't know, they never told me"... stuff like that is all pure bull waste. "Burried in paperwork"? Too bad... no one has any excuse for not reading what they are agreeing too.. and if they do, they deserve everything that happens when or if they do break the terms.
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"Complaining is the least path of resistance for the self-reitchous and lazy..." | |
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