Ditto. I lived in Omaha 3+ years and had two "outages" the whole time. One required me to reboot my modem, and the other was an actual problem that lasted for a few hours in my neighborhood. The few times that I called customer service, the call was answered in a timely fashion and the tech had info about outages and scheduled upgrades. By far the best service that I've had from any telecom provider.
