|reply to mpelle4456 |
It is my experience, from both sides of the BBB equation, that the BBB is as useless as mammalian protruberances on a male of the genus sus. Hell, I even had a woman from the BBB tell me once that there was little they could do of any consequence.
On the other hand, calling one's Department of Consumer Protection AND State Attorney General's office and giving them a heads up(be prepared with documentation. Keeping a log of all communications, leading up to the point of calling, is a Very Good Thing) can be very effective. If you doubt that, just look at The State of New York: They have very responsive and proactive consumer protection and it shows. Keeps a lot of companies honest.