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gwalk
join:2005-07-27
Rothbury, MI
| Hughesnet and Us
Hi all, I had an occasion to contact Hughnet Customer Support via online chat. I wanted to ask what the recovery rate was for a Home account.
The questions were:
What is the recovery rate for an account that is NOT in FAP
What is the recovery rate that is in FAP.
These seemed to be pretty simple questions and Hughes has some time for the new FAP policy to have filterd down through the various levels of Tech Support. Or so I thought.
I want to post a transcript of my conversation with "Fiona"
[May 20 2007 11:29:56 AM] Welcome to our chat customer support .
[May 20 2007 11:30:10 AM] Greg, you have been connected to Fiona
Fiona(May 20 2007 11:30:22 AM): Greg, thank you for contacting HughesNet Technical Support. My name is Fiona and I appreciate the opportunity to assist you. Before we go ahead with this conversation, I would like to inform you in case we get disconnected, please connect to the chat session again immediately through »customercare.myhughesnet.com
Fiona(May 20 2007 11:30:25 AM): Hi Greg!
Fiona(May 20 2007 11:31:10 AM): Good morning.
Greg(May 20 2007 11:31:31 AM): Hello, can you help with my two questions ?
Fiona(May 20 2007 11:32:21 AM): Sure I will try my best to guide you.
Fiona(May 20 2007 11:32:49 AM): I understand that you want to know the recovery rate of FAP, am I correct?
Greg(May 20 2007 11:33:54 AM): yes. It appears that the rules have changed in the FAP policy.
Fiona(May 20 2007 11:34:11 AM): Yes.
Fiona(May 20 2007 11:34:17 AM): Could you please verify the email address as it appears on the account?
Fiona(May 20 2007 11:34:21 AM): This will help me to pull up the records and provide you the correct information.
Greg(May 20 2007 11:34:44 AM):
Fiona(May 20 2007 11:35:12 AM): Thank you!
Fiona(May 20 2007 11:35:31 AM): Greg you have DW6000 modem with a home plan.
Fiona(May 20 2007 11:35:44 AM): You get a download limit up to 200mb.
Fiona(May 20 2007 11:36:19 AM): Previously we had a recovery rate of 50kbps in one hour.
Greg(May 20 2007 11:36:36 AM): yes. I understand that.
Fiona(May 20 2007 11:36:52 AM): The new FAP policy does not provide any particular recovery rate , it is dynamic.
Fiona(May 20 2007 11:37:24 AM): If you continuously download large files without any break, your account will be subjected to FAP.
Fiona(May 20 2007 11:37:34 AM): Once subjected, you will experience relatively slow browsing up to 24 hour.
Fiona(May 20 2007 11:37:43 AM): 24 hours wait is required.
Fiona(May 20 2007 11:37:49 AM): However you will be able to view websites and send and receive emails.
Greg(May 20 2007 11:38:09 AM): that may make it difficult to fit in large operating system updates
Fiona(May 20 2007 11:38:57 AM): For example if you want to download a large file of 400mb, I would suggest you to download 175mb first and the after few hours download 175mb and the rest. This will avoid the FAP on the account.
Fiona(May 20 2007 11:39:40 AM): If you try to download the large file of 400mb continuously even in 10hours, still your account will be subjected to FAP because there was no gap in between.
Greg(May 20 2007 11:40:08 AM): I am not a "power user" but there are times that large downloads are needed. It is hard to stay with in the speed limit with no speedometer
Fiona(May 20 2007 11:41:01 AM): Greg you can download more than 200mb in 24 hours, you need to keep a gap of 45 hours after a download of 175mb (that is close to 200mb) to avoid FAP on the account.
Fiona(May 20 2007 11:41:25 AM): The Fair Access Policy was implemented because the HughesNet Satellite system is based on shared bandwidth.
Fiona(May 20 2007 11:41:29 AM): This means that all its users share the bandwidth that is available through HughesNet.
Greg(May 20 2007 11:41:44 AM): 45 hours ?
Fiona(May 20 2007 11:41:55 AM): Sorry 4-5 hours.
Fiona(May 20 2007 11:42:15 AM): Before we proceed, please note down the case number for this conversation.
Fiona(May 20 2007 11:42:24 AM): Case ID:
Greg(May 20 2007 11:42:29 AM): I understand shared bandwidth.
Fiona(May 20 2007 11:42:53 AM): Ok.
Fiona(May 20 2007 11:43:44 AM): Unfortunately, the email address provided by you does not match our records, do you have any other email address with
Greg(May 20 2007 11:44:33 AM): I can't help but feel that Hughesnet should provide it's users with a tool that allows us to monitor useage in real time. Yes>
Fiona(May 20 2007 11:45:10 AM): HughesNet is planning for getting a FAP monitor for our customers.
Fiona(May 20 2007 11:45:32 AM): Thank you for the suggestion. I will forward this is the concerned department.
Fiona(May 20 2007 11:46:22 AM): If anything is unclear, please feel free to let me know. It is my pleasure to assist you.
Greg(May 20 2007 11:46:32 AM): how may I obtain a transcript of this conversation ?
Fiona(May 20 2007 11:46:56 AM): You need to enter the email address at the bottom and click on the 'Send transcript' button.
Fiona(May 20 2007 11:47:19 AM): You will receive the this chat transcript in your email.
Fiona(May 20 2007 11:48:21 AM): Greg you can upgrade the plan to Professional with the same DW600 modem, satellite and transponder.
Greg(May 20 2007 11:49:03 AM): OK, I will do that. I still don't feel that I have a grasp of the usage/refill issue tho... and the FAP policy is rather harsh if one steps over the line.
Fiona(May 20 2007 11:49:31 AM): I do understand.
Fiona(May 20 2007 11:49:44 AM): To upgrade the plan you need to call our billing department.
Fiona(May 20 2007 11:50:00 AM): Timings are from Monday-Sunday between 7 AM to 12 AM (EST).
Fiona(May 20 2007 11:50:04 AM): You can also chat with the Billing department by selecting the billing option in the chat support.
Fiona(May 20 2007 11:51:32 AM): Do you need any further assistance? I will be glad to assist you.
Greg(May 20 2007 11:51:40 AM): I know that I may upgrade. I even tried to go to the pro plan. trouble is there have been many people that have done that and it involves a change in transponder and or gateway, many have upgraded and had their system performance go down and no way to return to where they were. I am not willing to take that risk
Fiona(May 20 2007 11:52:01 AM): Ok.
Greg(May 20 2007 11:53:08 AM): thank you for your assistance, I will send for the transcript so I may reread it
Fiona(May 20 2007 11:53:14 AM): Sure.
Fiona(May 20 2007 11:53:26 AM): Have wonderful day!
I think it is kind of sad that we can't get a straight answer to this issue.
Has anyone else had better luck finding the way through the maze ?
| |
JLDunn
join:2005-07-26
Moscow, OH
 ·Cincinnati Bell
| Last week I was fapped because of an error in Hughes system as I did not use 425MB in 24 hours. There are gaps in the Hughes usage page where I downloaded approx 125MB in the times not shone but was still well under my plan's 425MB.
May 14 2007 1:22:53 PM] Welcome to our chat customer support .
[May 14 2007 1:22:57 PM] You have been connected to Jennifer
Jennifer(May 14 2007 1:23:50 PM): Thank you for contacting HughesNet Billing Support; this is Jennifer. We appreciate the opportunity to assist you today.
James(May 14 2007 1:24:45 PM): Did you get my original message?
Jennifer(May 14 2007 1:25:28 PM): I understand that you want a credit because you were fapped. To further assist you with your concern, may I have your account number please.
James(May 14 2007 1:26:17 PM): Site ID XXXXXXXX
Jennifer(May 14 2007 1:26:35 PM): For verification purposes, may I please have your full name, phone number and e-mail address.
James(May 14 2007 1:27:07 PM): XXXXXXXX
Thank you for that information. Can you please bear with me while I pull up your record.
James(May 14 2007 1:29:02 PM): Yes
Jennifer(May 14 2007 1:33:00 PM): Thank you for waiting. I check your usage and it shows here that you were not Fapped.
James(May 14 2007 1:34:08 PM):
05/11/2007 14:00 15:00 54 2.33 No 0.06
05/11/2007 17:00 18:00 59 3.83 No 0.14
05/11/2007 18:00 19:00 60 2.52 No 0.09
05/11/2007 20:00 21:00 59 0.47 No 0.06
05/11/2007 21:00 22:00 60 0.51 No 0.06
05/11/2007 22:00 23:00 60 1.07 No 0.18
05/12/2007 03:00 04:00 60 7.56 No 0.04
05/12/2007 10:00 11:00 60 144.59 No 1.18
05/12/2007 13:00 14:00 59 4.70 Yes 0.29
05/12/2007 16:00 17:00 60 1.89 Yes 0.23
05/13/2007 14:00 15:00 55 1.01 Yes 0.16
05/13/2007 15:00 16:00 60 0.58 Yes 0.05
Yes I was for 24 hours and I did not use more than 425MB.
Jennifer(May 14 2007 1:35:20 PM): Let me just check on your usage again.
James(May 14 2007 1:35:37 PM): Thank You
Jennifer(May 14 2007 1:40:07 PM): This may take a while but let me inform that we do not credit on Fap issues. Please be advised to upgrade service plan to avoid being fapped.
James(May 14 2007 1:41:32 PM): I was fapped because of a problem with Hughes usage errors. I did not use more than my plan's 425MB. The problem is at the NOC.
Jennifer(May 14 2007 1:45:51 PM): Thank you for waiting again. I can see in your usage that you were not really fapped.
James(May 14 2007 1:47:46 PM): The speed was much slower for 24 hours and the Hughes usage page also verified that I was fapped during this time.
Jennifer(May 14 2007 1:48:03 PM): Sorry for the misinformation. Yes, you were Fapped.
Jennifer(May 14 2007 1:48:23 PM): Unfortunately we do not give credits on Fap issues, its on the subscriber agreement and on knowledgebase article.
Jennifer(May 14 2007 1:49:44 PM): I apologize for the inconvenience this has caused you. May I suggest service plan upgrade to avoid Fap.
James(May 14 2007 1:49:50 PM): If not a credit because of Hughes error what other recourse do I have? How can I insure this does not happen again?
James(May 14 2007 1:52:05 PM): I have already upgraded to the Pro Plus plan which is the largest for my satellite dish and transmitter. Besides what difference will it make if Hughes does not log usage correctly.
Jennifer(May 14 2007 1:54:43 PM): I understand its really frustrating. If you want explanation of Fair Access Policy you can go to www.customercare.myhughesnet.com. It is located at the bottom.
James(May 14 2007 1:56:38 PM): I understand the FAP, I want Hughes to admit they made an error and credit my account and to not make errors in their usage calcs for fapping.
Jennifer(May 14 2007 2:00:45 PM): I apologize if we can not give you credits but here's what I can do, I will forward your comments to the proper department to take some actions regarding this issue.
James(May 14 2007 2:02:08 PM): Great, do you have a case number and phone contact so I can follow up on the corrections?
Jennifer(May 14 2007 2:03:28 PM): Your case id: XXXXXXXX and the number you can contact is 866-347-3292
James(May 14 2007 2:04:22 PM): Thank You, I will call them tomorrow.
Jennifer(May 14 2007 2:04:41 PM): Is there anything else I can help you with today?
James(May 14 2007 2:05:43 PM): No, goodbye, and thanks for your help.
--
Hughes | HN7000S Pro Plus| SatMex5 1050mhz | 256k 2/3 (TC) | Win XP SP2 | static addr. | |
kp420wv
join:2006-10-24
Fairmont, WV
 ·ntelos.com
| Fiona(May 20 2007 11:36:52 AM): The new FAP policy does not provide any particular recovery rate , it is dynamic.
Fiona(May 20 2007 11:37:24 AM): If you continuously download large files without any break, your account will be subjected to FAP.
wow, just wow. All i suppose that means is WE FAP YOU WHEN WE WANT TO
Fiona(May 20 2007 11:38:57 AM): For example if you want to download a large file of 400mb, I would suggest you to download 175mb first and the after few hours download 175mb and the rest. This will avoid the FAP on the account.
A few hours?!? later she said 4-5 hours to restart downloading... so is that a 50 meg per hour rate? Thats gotta be way higher than reality.
KP
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HN7000S G16 970Mhz | |
gwalk
join:2005-07-27
Rothbury, MI
| reply to gwalk
It would seem that we are all flying blind here. The only thing I can see to keep out of trouble is to watch for "red" dots on the hourly history of control panel and stop if you see any.
I guess I was lookiing for an answer that said we had a refill rate of "X" if we were below FAP levels and perhaps a greatly reduced rate while within FAP. Instead all I got was a bunch of BS and a promise that Hughes would supply us with the tools we need to stay within the rules.
I am running Brian's hpfapmon 4.2.1 and that sure is a help (Thanks Brian) but without a recovery rate it is impossiable to gage where we realy are.
Any more thoughts ? | |
IzzyJG99
join:2007-04-28
Deland, FL
| I'm amazed you guys even got the answers you did. HughesNet is always says to me, and I quote "Policy dictates that we no give out that information" when I ask about anything to do with the FAP or it's recovery rate.
I go straight to the Exec. Customer Support Line now. When they don't tell me what I want to know, I just tell them I am recording the conversation for my own quality assurance sake and I get the answers I need. They all tend to claim the recovery rate is dynamic and that it is entirely up to the current "Server Proclomation Administration for the Day" who gets FAP'd and what gets throttled. Whatever the hell that means! | |
v8rail
join:2003-10-13
Ash Fork, AZ
 ·HughesNet Satellit..
1 edit | I got the newsletter from HN and did for fun  look at their upgrade offer and they offered me 350MB bucket and 50kbps recovery rate (I know thats the old one I signed up when I upgraded to the DW7000)..... so I started the support chat and asked about the recovery rate.....just the most important answer :
I just have confirmed that it is 50kbps, whether on what modem you have, it is always 50kbps for professional service plan.
but anyway here the transcript (billing chat) :
[May 20 2007 1:30:14 PM] Welcome to our chat customer support .
[May 20 2007 1:30:17 PM] Thomas, you have been connected to Jell
Thomas(May 20 2007 1:30:40 PM): Hi Jell
Jell(May 20 2007 1:30:51 PM): Thank you for contacting HughesNet Billing support, I appreciate the opportunity to assist you today.
Jell(May 20 2007 1:31:00 PM): Hi sir Thomas.
Thomas(May 20 2007 1:31:06 PM): can you answer my question ?
Jell(May 20 2007 1:31:48 PM): Just to verify sir, you would like to upgrade your modem, am I right?
Thomas(May 20 2007 1:33:04 PM): yes and your page tells me that I have a 350MB bucket and 50 kbps recovery rate
Thomas(May 20 2007 1:33:36 PM): with the HN7000S and pro plan
Thomas(May 20 2007 1:34:23 PM): bandwith is very important for me, so that sounds good
Jell(May 20 2007 1:38:05 PM): Yes, if you have HN7000s and a pro plan, you will have 375MB your download bandwidth.
Thomas(May 20 2007 1:39:10 PM): that I have currently on my DW7000,
Thomas(May 20 2007 1:39:42 PM): but you advertise a higher rate for the upgrade
Thomas(May 20 2007 1:40:22 PM): BTW can you give me the recovery rate that goes along with that 375MB
Jell(May 20 2007 1:41:17 PM): Sir, please bear with me, I will just search for the recovery rate.
Thomas(May 20 2007 1:42:13 PM): ok
Jell(May 20 2007 1:45:07 PM): Sir, I am still looking for the recovery rate, if you want sir, as of now, I can give you the total download threshold of each plan if you will be upgrading your modem to HN7000s
Jell(May 20 2007 1:45:29 PM): Would you like me to give you that sir?
Jell(May 20 2007 1:46:09 PM): Okay sir, the recovery rate is 50 kbps for the HN7000s, pro plan.
Thomas(May 20 2007 1:46:10 PM): your website shows 350MB bucket and 50kbps recovery... is that false advertising ?
Jell(May 20 2007 1:46:41 PM): No sir, it is true. It has 350 MB and 50 kbps for the recovery rate.
Thomas(May 20 2007 1:47:35 PM): and would HN commit to that for 15months when I make the upgrade ?
Jell(May 20 2007 1:49:23 PM): Yes sir, and you will have that HN7000s for free then you will have 15 month commitment term.
Thomas(May 20 2007 1:50:16 PM): because I signed to that when I upgraded to the DW7000 and currently hughes gives me a reduced bandwidth
Thomas(May 20 2007 1:51:22 PM): can you give me the recovery rate I have currently on my pro plan with DW7000
Thomas(May 20 2007 1:52:16 PM): just to compare , I know it is nowhere the 50kbps it used to be
Jell(May 20 2007 1:53:10 PM): Sir, regarding the bandwidth, if you would like to increase your bandwidth sir, I suggest that you upgrade your service plan, rather than your modem, because bandwidth does not depend on the modem, it depends upon the service plan that you have.
Jell(May 20 2007 1:54:49 PM): Sir, I am just researching about the recovery rate that you are asking, please bear with me.
Thomas(May 20 2007 1:55:29 PM): Jell, I was perfect happy with pro until hughes changed the recovery rate. so you are telling me that hughes has switched back to 50kbps recovery rate, so yes I do not need to upgrade
Jell(May 20 2007 1:56:39 PM): I will check on that sir.
Jell(May 20 2007 1:59:01 PM): Thank you for patiently waiting sir, I just have confirmed that it is 50kbps, whether on what modem you have, it is always 50kbps for professional service plan.
Jell(May 20 2007 1:59:35 PM): Because, it is actually service plan dependent.
Jell(May 20 2007 2:00:31 PM): I suggest sir, that if you would like to add bandwidth, you may upgrade your service. We have pro plus as an option.
Thomas(May 20 2007 2:01:20 PM): Actually when hughes switched back to 50kbps I'm fine
Thomas(May 20 2007 2:01:40 PM): can you give me case # ?
Jell(May 20 2007 2:01:41 PM): So you mean sir you will not upgrade your service today?
Jell(May 20 2007 2:02:03 PM): Yes sir, your case ID is ######
Jell(May 20 2007 2:02:21 PM): Do you have any other concerns that I can help you with instead?
Thomas(May 20 2007 2:02:58 PM): No , when I'm back on 50kbps I'm fine. SInce april 18th i had lower recovery rates and got faped because of that
Jell(May 20 2007 2:03:31 PM): I apologize for all the inconvenience sir.
Thomas(May 20 2007 2:03:34 PM): so thatnk you very much for your help, and no thats all
Jell(May 20 2007 2:03:46 PM): you may also receive a survey about your experience concerning my level of support today. Please help us to continually improve our service by taking time to complete the survey.
Jell(May 20 2007 2:03:55 PM): For your convenience you can also go online to »customercare.myHughesNet.com/ to view account history, make payments, and update billing, contact and credit card information.
Jell(May 20 2007 2:04:03 PM): You are most welcome sir.
Jell(May 20 2007 2:04:23 PM): Please do not hesitate to contact us again if you have any questions.
Thomas(May 20 2007 2:04:27 PM): actually the survey would be interesting, I did not get one in a long time 
--
DW7000 release 5.4.0.33, 117W:1230, pro, router 66.82.158.77, rate code 256k 2/3 (TC), signal usually 80 | |
sovtman
join:2007-04-20
Marlboro, VT
| reply to gwalk
said by gwalk  :I am running Brian's hpfapmon 4.2.1 and that sure is a help (Thanks Brian) but without a recovery rate it is impossiable to gage where we realy are. Any more thoughts ? I am assuming a low recovery rate for the Pro Plan, and tweaked the fap.ini for hnfapmon to be:
Refill=35000
That translates to 4.375KBs (15.75MB per hour).
I know this is conservative, but I haven't run into any problems yet. Recently, I have been averaging 330MB on a rolling 24 hour basis. My "bucket" is, on average, 85% full. I am aiming for 375MB per day with a 60% full bucket on average. | |
trekboy
join:2006-08-16
Benton, PA
·HughesNet Satellit..
| sovtman, I'm still a bit lost. So what you're saying is that someone on the pro-plan could be using 375MB/day, and still have a full bucket of 375MB. (If they started with a full bucket and were using exactly the recovery rate?) What happened to the rolling (24hrs hard limit) of 375MB??
Rolling FAP, Bucket FAP, Random FAP, Post-Recovery FAP.... someone get me off this ride!
--
HughesNet | HN7000S | Pro Plan | .74 dish | 1-Watt Trans. | IA6 1433 MHz | Router 67.44.65.112 | Rate Code=256k 4/5 | NO Static IP | WRT54G w/ DD-WRT Firmware v23 sp2 | |
gwalk
join:2005-07-27
Rothbury, MI | reply to gwalk
What would you suggest as a value for hnfapmon fap.ini on the home plan ?
Wish "Red" was here to help us sort this all out. After all, it was She who sold us on this in the first place ! | |
ianhopkins
join:2006-02-20
Placerville, CA
| reply to v8rail
said by v8rail : I just have confirmed that it is 50kbps, whether on what modem you have, it is always 50kbps for professional service plan. I have the pro plan, but I've still getting those ridiculous 24-hour FAP periods. Has the recovery rate changed back in the past couple days???
I really wish HughesNet would just put up a clear set of guidelines about how thier FAP works. Certainly it can't be legal to suddenly start forcing customers to abide by a certain policy without giving them the details about that policy? | |
gwalk
join:2005-07-27
Rothbury, MI
| reply to trekboy
Fiona knows all,see's all:
Fiona(May 20 2007 11:36:19 AM): Previously we had a recovery rate of 50kbps in one hour.
Greg(May 20 2007 11:36:36 AM): yes. I understand that.
Fiona(May 20 2007 11:36:52 AM): The new FAP policy does not provide any particular recovery rate , it is dynamic.
Read this as: If we Wantcha, we gotcha.
Hard to hit a moving target and this FAP policy is | |
ianhopkins
join:2006-02-20
Placerville, CA | I wonder if we are allowed to cite other users' case numbers when dealing with HughesNet support... | |
v8rail
join:2003-10-13
Ash Fork, AZ
·HughesNet Satellit..
| reply to ianhopkins
I think HN does not know what they advertise and support has no clue. My chat was just for the fun of it and I do not believe it. I'm tempted to try it out, but I'm pretty sure I would get fap'ed ... and I need the internet in the next 24 hours.
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DW7000 release 5.4.0.33, 117W:1230, pro, router 66.82.158.77, rate code 256k 2/3 (TC), signal usually 80 | |
v8rail
join:2003-10-13
Ash Fork, AZ
·HughesNet Satellit..
| reply to ianhopkins
said by ianhopkins :said by v8rail : I just have confirmed that it is 50kbps, whether on what modem you have, it is always 50kbps for professional service plan. did delete to much when I posted it. To make it clear, Jell, billing support HN did write that IMHO it is not true ....
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DW7000 release 5.4.0.33, 117W:1230, pro, router 66.82.158.77, rate code 256k 2/3 (TC), signal usually 80 | |
Arion
join:2006-07-09
Marquette, MI
·HughesNet Satellit..
| reply to gwalk
quote:
Fiona(May 20 2007 11:36:52 AM): The new FAP policy does not provide any particular recovery rate , it is dynamic
Where's the beating a dead horse emoticon when you need it?? No tech support person can explain to you what "dynamic" means. They don't know any better then you do. Either they are "guessing" or are using the latest talking points coming down from corporate.
You have to read the Hughes fap patent to grasp an idea of what the dynamic means. It's hidden in and amongst the geek talk and technical goobledegook.
Shortly after this fap policy went into effect someone on the forum found the Hughes Fap patent and posted a link to it. I went to the link and attempted to read it. It's very complicated but the salient part about what "dynamic" means is a number of variables are taken into effect. And the result is different between you and me.
One will test and say "the refill rate is still in effect", another will test and say it's a hard fap with no refill, still another it's a rolling fap. They are all correct in their individual case. "dynamic" means just that. It constantly changes. There's no way to pin a number on it with something substantive that you can hang your hat on.
The system takes the following into consideration in determining your particular fap status (among other things). Your type of modem, your type of service plan, your aggregate download history over an unspecified period of time (could be days, weeks or months), current system loading, weather conditions at the noc, ect.....
Based on all of the above your assigned a "CIR" committed information rate that might vary. They state that this is to give everyone an "equal" shot at the available bandwidth on any particular transponder/gateway assignment. Someone who is an "economical" user based on the above criteria is assigned a larger CIR at any given time.
So what that boils down to is if you consistently use most or all of your "bucket" every day then they will soft throttle you and you will experience slowdowns even if you don't fap. As an example...say that I'm on a home residential 200mb plan. Over an unspecified period of time I average 150/160mb a day. I would not be an "economical" user in Hughes estimation and I might be soft throttled. However if I use 150/160mb a day and I'm on the pro plan (375mb bucket) then I'm considered an economical user as I use about half my allotment any given day.
Those of us who are "economical" users have been seeing much better DL speeds both on peak and off peak times. Several times in the past month I've seen sub 350kbps dl speeds but it doesn't last long. Usually around peak times I'm up about 800kbps. So in effect they are rewarding me for staying well below my plan authorization per day.
Of course there are still those who are getting fapped for no reason and there are other reasons for network slowdowns....weather, a large amount of automatic updates when patches for popular products are released, ect, ect, ect. So in effect they are giving you a moving target that you will never be able to hit and the technical support people don't really know any better than you do because the system itself figures this all out for each and every one of us and treats us according to their formulas.
Do they have nefarious plans to force out the "heavy users" to make room for more economical ones?? I wouldn't doubt it at all although I'm sure they would never admit it on record. No doubt they have looked at all the ramifications before they put the plan into operation and I'm sure as time goes on they will massage it. If their overall aim is to scare people about fapping and to make them more aware of their download behavior I would have to say that from what I can read on the forum since then it appears to be working.
Everyone is different and we all use the net differently. From my own personal standpoint as an "economical" user I love it. I have much better performance than before and on the rare occasions I have to DL an iso or something enough of you have proven it can be done thru a download manager and setting the rate low enough to avoid triggering the fap. We shall see if Hughes looses to many customers or not. When the next quarter rolls around and if too many people vote with their feet then I'm sure they will "reanalyze" their policy. We shall see.
--
HN7000S IA-8 1270 / 8-PSK 3/4 (14) / Router:67.142.140.95 /.74 1 watt / Pro / Pentium 3.2ghz, 1gb ram / WinXP Pro/ Firefox 2.0.0.3 | |
Brad R
join:2007-05-06
Collingwood, ON
| reply to ianhopkins
said by ianhopkins :I really wish HughesNet would just put up a clear set of guidelines about how thier FAP works. Certainly it can't be legal to suddenly start forcing customers to abide by a certain policy without giving them the details about that policy? I seem to recall hearing that, as part of the settlement for the class action lawsuit several years ago, HN was required to disclose their FAP algorithm and limits to their users. It's possible that with this new FAP, they are now violating the terms of that settlement. Someone may want to look into this.
(Not me; I'm in Canada and it was a U.S. lawsuit. And I'm leaving HN anyway.) | |
Arion
join:2006-07-09
Marquette, MI
·HughesNet Satellit..
| I'm sure it will probably have to be litigated again. You know they wouldn't of done this without the legal department pouring over it and telling them they can get away with it. They must of found a loophole somewhere. But unless a judge should issue an injunction making them stop it (highly doubtful) it will take a lawsuit and a couple years or more to make it happen.
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HN7000S IA-8 1270 / 8-PSK 3/4 (14) / Router:67.142.140.95 /.74 1 watt / Pro / Pentium 3.2ghz, 1gb ram / WinXP Pro/ Firefox 2.0.0.3 | |
v8rail
join:2003-10-13
Ash Fork, AZ
·HughesNet Satellit..
| reply to Brad R
said by Brad R :I seem to recall hearing that, as part of the settlement for the class action lawsuit several years ago, HN was required to disclose their FAP algorithm and limits to their users. It's possible that with this new FAP, they are now violating the terms of that settlement. Someone may want to look into this. (Not me; I'm in Canada and it was a U.S. lawsuit. And I'm leaving HN anyway.) Would be interesting...
I would be also interesting to upgrade currently to an HN7000S. They made me the 350MB/50kbps offer and their billing department was telling me that offer is correct....
....I just do not plan to waste more money 
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DW7000 release 5.4.0.33, 117W:1230, pro, router 66.82.158.77, rate code 256k 2/3 (TC), signal usually 80 | |
Brad R
join:2007-05-06
Collingwood, ON
| reply to Arion
I found this info at »groups.google.com/group/alt.sate···cd3760b8 by Googling "direcpc fap lawsuit". I can't vouch for it, but it might be a starting place for someone else's research:
--- quote ---
For those who are not aware, be advised that there has been a recent CLASS ACTION settlement obtained in the Circuit Court for Montgomery County, Maryland, against the defendant (and marketer of DirecPC), HUGHES ELECTRONICS CORPORATION. The Case (No. 189113) resulted in the entry of an ORDER, on January 13, 2000 (the "Final Approval Order"), that would permit all members of the class action (subscribers who used the DirecPC Service from October 1, 1997, through November 1, 1999), to "request that Hughes repurchase your DirecPC Equipment Package..." (under certain court-defined conditions).
[snip]
More information about the Class Action Lawsuit can be obtained by writing to
the DirecPC Litigation lawyers:
POMERANTZ HAUDEK BLOCK GROSSMAN & GROSS LLP
100 Park Avennue, 26th Floor
New York, NY 10017-5516
...or by reviewing the Case, No. 189113, in the Circuit Court for
Montgomery County, Maryland.
--- end quote ---
There! All relevant info in one easy to find place!
Oh, and by the way some more info on the attorneys (from a previous post)
Brian Hufford (or his legal assistant: John Webber)
Pomerantz Haudek Block Grossman & Gross
100 Park Avenue
New York, New York 10017
(212) 661-1100
(888) 476-6529 (toll free)
(212) 661-8665 (fax)
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
·HughesNet Satellit..
·Windstream
| reply to Brad R
It is becoming more and more clear, as people report their experience, without getting qualitative, but rather empirically postulating, that yes, good Hughes customers upgrade such that their daily usage is between 1/4 to 1/3 of their bucket. Otherwise, they are punished, maybe not FAPed until they cross the line, but throttled. Yeah I would say that is blatant false advertising, but since they won't admit it, makes it hard to prove without an independent study group probably hired by a law firm to start the old class action against them all over again. Trouble is, not matter what, few will win anything.
I also noticed a common thread in the chats with CS.
"Would you like to Upgrade today"
Also this is the first I have heard of a "CIR".
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