dontsleep
join:2006-08-26
Astoria, NY | reply to Pizz
Re: [TWC] NYC Slow Speeds
Friday? Hmmm,I just called now and they said turbo and extreme are still not available. |
|
Pizz
Hi
join:2000-10-27
Astoria, NY
 ·Verizon Online DSL
 ·RoadRunner Cable
1 edit | i was sent a email with the option to upgrade, was from time warner tracks or something. it gave me a 212 number to call up. When i did, i was told they no longer offer it. I said how come i got this email. I was placed on hold, and was transfered to level 3 - level3 approved my modem, and i could get turbo speeds. I was xffered from level3 to a TWCNYC customer care rep, she put in the code and told me my modem would reboot. And wala i got turbo.
i deleted the email or i would post it here.
--
The more you talk, the less you listen.
|
|
mckenna797
join:2004-08-25
Astoria, NY | 6:00 PM
 |
|
wwilsonxp
join:2006-11-10
Flushing, NY | reply to NYC Girl
I was told by a time warner rep in queens center mall that time rr extreme was taken off because they couldn't handle the rr extreme speed. |
|
tekdemon
join:2008-06-21
1 edit | reply to NYC Girl
Ugh...in Flushing as well and it's crawling...was getting 5-6Mbps down on speedtest and speakeasy...no problems hitting ~500Kbps up.
I remember I used to get close to 10Mbps all the time without fail, although looking on my laptop and seeing how many wifi networks now show up I'm guessing a lot more people decided to go with RR.
Apparently they offered a package deal for my building, so a ton of people probably signed up since being part of the group lowers prices quite a bit (you basically have to get triple play but it's at a decent discount). Not happy since I'm used to Buffalo, NY 15/2 turbo speeds (I'm visiting my parents for a few weeks).
Time warner is probably making a ton of extra money selling people the same amount of bandwidth per building, at an individual discount to get more subscribers, but it's making my internet crawl-argh!
My best run so far (got lucky on this one):
My parents don't really care about the speeds since they mostly just browse and check e-mail, but it's definitely quite noticeable if you're downloading anything significant. Which, unfortunately, I have to because I just killed an entire hard drive and am trying to grab data off the internet to make up for what I lost. *sigh* |
|
tekdemon
join:2008-06-21 | Oh my goodness...down to ~2Mbps during peak after-work hours when everyone is storming the internet in my building.
This is a far, far, far cry from when I used to pull in 10Mbps here =( |
|
tekdemon
join:2008-06-21
| I think the best part is that Road Runer's own stupid speed test is showing that I'm getting 3Mbps...so it's slow even to their own servers because this node is probably ridiculously overloaded since they signed a bulk agreement with our coop. What good is $29.95 internet if it's literally 1/4th as fast as it used to be?!!?!? |
|
TOOLFAN199
@rr.com | reply to NYC Girl
Hell yeah!!! |
|
rr nyc
@rr.com | reply to NYC Girl
No change in speed
 |
|
masterkenobi
@rr.com
| reply to NYC Girl
I've already had my issue escalated to Level 3 tech. I've been waiting for several months now for their "field engineers" to fix the problem but still, after work hours I get a whole 300kps download. 300!!! That's it!!!!
I really really really want to switch to Verizon FIOS, but they currently are not available where I live (Tribeca). I do a lot of online gaming, and it pretty much renders the game unplayable. |
|
nyrmetros
join:2008-02-01
Oakland Gardens, NY | reply to NYC Girl
?? |
|
Pizz
Hi
join:2000-10-27
Astoria, NY | reply to NYC Girl
Ping is fine - but my node must be getting slammed hardcore.
 |
|
neoalex
join:2008-07-06
Astoria, NY
| I have been experiencing the exact same problems with slow speeds, the only way they will actually start to move something is we file a complaint. Even if the issue may not get resolved in the very near future, at the very least you will not have to call and bug them every day, they will call you with status reports instead. The place to file a complaint is NYC DoITT (Department of Information Technology & Telecommunications)
Here's the link:
»www.nyc.gov/html/doitt/html/cons···rm.shtml
The more of you file complaints, the faster this issue will get resolved. You will be assigned a customer relationship representative who will contact all the internal Time Warner departments to get your issue resolved. |
|
Bytezboy
join:2001-05-17
New York, NY
| said by neoalex  :I have been experiencing the exact same problems with slow speeds, the only way they will actually start to move something is we file a complaint. Even if the issue may not get resolved in the very near future, at the very least you will not have to call and bug them every day, they will call you with status reports instead. The place to file a complaint is NYC DoITT (Department of Information Technology & Telecommunications) Here's the link: » www.nyc.gov/html/doitt/html/cons···rm.shtmlThe more of you file complaints, the faster this issue will get resolved. You will be assigned a customer relationship representative who will contact all the internal Time Warner departments to get your issue resolved. Yep, it worked for me! |
|
Pizz
Hi
join:2000-10-27
Astoria, NY
·Verizon Online DSL
·RoadRunner Cable
| reply to NYC Girl
Thanks for the link! I've had problems with speeds/modems etc.. but after talking with a level 3 support rep, the change in service is 102423423 million times better.
Those slow speeds i were getting, was due to my modem not having the correct provisioned file. The system had me on turbo, but the bin file i was getting was for standard. Also, he noticed i should swap out my modem to a newer docsis 2.0 one, and since i got this Arris 502 - I've been getting insane speeds.
There are 2 users who frequent these forums, who are very helpful. Sometimes asking them, nets you great results as well.
Also to add, i was told this last night. There is a lot of work going on in the entire NYC area. Nodes being split, plants being upgraded. Queens for example is getting huge work, due to FIOS. Manhattan will see alot of work as well in the coming year. Get your credit if you choose so for having service problems, but just understand things are being looked into. |
|
kevyip1
join:2003-03-25
| I got slow speeds too the past 2 days, but this morning I got 10Mbps download for the first time in Fresh Meadows!!! I think we must be the one of the last neighborhoods in NYC to get the 10Mbps upgrade.
Btw, I can't find "network status" at »help.rr.com anymore. Was it removed? |
|
DjVaGGo
Premium
join:2004-10-23
Astoria, NY
| said by kevyip1 :I got slow speeds too the past 2 days, but this morning I got 10Mbps download for the first time in Fresh Meadows!!! I think we must be the one of the last neighborhoods in NYC to get the 10Mbps upgrade. Btw, I can't find "network status" at » help.rr.com anymore. Was it removed? No, it is still there 
Here: »help.rr.com/HMSLogic/network_status.aspx |
|
dontsleep
join:2006-08-26
Astoria, NY | reply to kevyip1
My slow speeds have gone away lately as well.It seems after the boost thingy I'm getting very fast speeds now.
 |
|
Dreamer
@mindspring.com | reply to NYC Girl
how nice, been like this forever during the afternoon and night hours. Where's FIOS?!
 |
|
Killedmybytes
@rr.com
| reply to NYC Girl
Are all of you that are "seeing improvements" checking at the same times, or just whenever? I live in the PA area, and my issues is always, like clockwork between 7:30PM - 11:30 PM and I can pretty much guess what my latency is by the time, because it never changes except to get worse.
Tonight I finally got to speak to a level 3 tech after being bounced around to 18 random receptionists and when he checked my line during the correct time frame, he was shocked at what he saw. I should have been getting 15,000 kbps and was only showing 436 kbps.
I really have no idea what is going on, but there has been a huge explosion of problems in the north eastern area over the last month and it always begins and ends with prime time. |
|
