JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
 ·Verizon FIOS
1 edit | Decrease in HD "Sharp"ness Okay- here's a ? for the folks in the DE / PA area.
Ever since our big issue Sunday - which appears to now be corrected, is anyone noticing that the HD channels don't look as sharp as what they were?
Almost, and I hate saying this, that they dropped the resolution they're being sent at? (Ala DISH and DirecTV??) Could this have been a cause to Sunday's issue???
I can't help but look at every HD channel and today (and last night) it doesn't look as sharp as it used to - almost grainy.
I may also be crazy...lol..so tell me what you think.
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"ONE team - ONE city - ONE dream!!" | |
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 JPL
Premium
join:2007-04-04
West Chester, PA | Re: Decrease in HD "Sharp"ness To be honest, no I didn't see that. Granted, I watched very little TV since the pixellating happened, and only a fraction of THAT was HD, but the HD I watched looked no different than it had in the past. | |
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GeekNJ
Premium
join:2000-09-23
Waldwick, NJ
| said by JeepMatt  :I may also be crazy...lol..so tell me what you think. I think you are crazy. Now what is the question?  | |
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blue_trooper
join:2007-04-17
Exton, PA | I haven't noticed anything different. | |
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kes601
join:2007-04-14
Virginia Beach, VA | I know this has nothing to do with DE, but honestly since they added the new HD stations in the VA Beach market, the PQ of all the HD stations do not look as good as before they added them. | |
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h8verizonDSL
Had fiber today
join:2005-02-25
Middletown, DE | Re: Decrease in HD "Sharp"ness Hello,
My wife mentioned last night the HD picture looked cloudy. | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
3 edits | Re: Decrease in HD "Sharp"ness H8-
Thanks for the feedback. It really was / is noticeable. Was watching "Good Eats" on Food HD last night - just didn't look as "popping" as usual.
Then surfing through the rest of the HD's - they just all seemed more dull and a bit grainy - kind of the way they looked on DISH Network when they down-res the HD signal (and don't send enough bandwidth).
I'm wondering if something happened with the encoders on Sunday - and in order to fix it - they had to alter the HD signal levels - of course this is all just me throwing out possible scenarios - but things really don't look as good as they did before the Sunday fiasco.
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"ONE team - ONE city - ONE dream!!" | |
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h8verizonDSL
Had fiber today
join:2005-02-25
Middletown, DE
| Re: Decrease in HD "Sharp"ness JeepMatt,
No, you're not crazy.  . My wife watches lots of TV and would know the difference. I saw the stutter on TNT HD, but not other channels so I will reset the HD MRDVR.(Thanks) FSC has to fix it like it was before Sunday's fiasco. It pissed me off I could not watch the Subway Series without the drop outs. The time I do watch TV, it breaks. Just my luck.  | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
1 edit | Re: Decrease in HD "Sharp"ness This issue is continuing.
Food and HGTV HD are both much softer than before Sunday's "issue" and HBO HD and Movie Channel HD are extremely grainy.
This will really be a disappointment if they tinkered with how these channels are being sent.
Can anyone else tune into these channels in the area?
H8verizonDSL - get your wife's feedback again.
*edit* - after watching even further - you now even see blurring during fast motion scenes. I NEVER saw this on the HD's prior to this past Sunday. This is what I saw on DISH Network when they were either not sending the channels at full resolution, or, they were not allocating enough bandwidth to the station. SOMETHING was changed either at Philly, or here at my CO - but definitely the quality has decreased. | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | Re: Decrease in HD "Sharp"ness Thanks KA-
I think you nailed it. I have a ticket opened - but if you feel like helping via contributing a thread in the Direct forum, naturally i'd appreciate it.
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"ONE team - ONE city - ONE dream!!" | |
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KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
clubs: | Re: Decrease in HD "Sharp"ness Jeep, I edited my last post with more info on the equipment. Brainfreeze the first time around. 
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We're Gonna Need A Bigger Boat! | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | Re: Decrease in HD "Sharp"ness Thanks KA-
Hopefully they at least listen to us. I'd like to have this fixed FAST.
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"ONE team - ONE city - ONE dream!!" | |
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h8verizonDSL
Had fiber today
join:2005-02-25
Middletown, DE
| Re: Decrease in HD "Sharp"ness Hey JeepMatt,
My wife noticed when watching TNT HD NBA last night, the court does not have the polished look like it used to. I watched portions of the game and noticed the court shine flickers. We would like this fixed ASAP.  | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | Re: Decrease in HD "Sharp"ness Yeah H8 - they all look like stretched SD channels now. I'm really upset.
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"ONE team - ONE city - ONE dream!!" | |
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Lee GWB
Yaco
Premium
join:2001-10-13
Allendale, NJ | Re: Decrease in HD "Sharp"ness Any comment from VZ?
Lee | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
1 edit | Re: Decrease in HD "Sharp"ness Their first reply was - the Network Team looked at the HD channels and they were "fine".
Now that I Have more ammo to give them - I hope I get a real answer this time.
I won't know though until this afternoon at the earliest, as Gustavo is in CA and doesn't start the Direct threads until the PM. | |
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noping
no route to host
Premium
join:2007-01-09
·Verizon FIOS
| Re: Decrease in HD "Sharp"ness I don't have a HD box so I'm missing out on all the fun it seems. Shame.
They (network technicians) always initially say things are "fine" even when there's a problem until you raise a big stink about the problem. (See: the HBO VOD problem that I was experiencing, and I'm still experiencing, and will apparently continue to experience until August).
Maybe it's time for a bunch of users here to file complaints with the presidential appeal/complaint number about the crappy service around the Philly area? | |
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| | | | | | | | | Hooper
Premium
join:2001-10-22
Villanova, PA
| Re: Decrease in HD "Sharp"ness said by noping :I don't have a HD box so I'm missing out on all the fun it seems. Shame. They (network technicians) always initially say things are "fine" even when there's a problem until you raise a big stink about the problem. (See: the HBO VOD problem that I was experiencing, and I'm still experiencing, and will apparently continue to experience until August). Maybe it's time for a bunch of users here to file complaints with the presidential appeal/complaint number about the crappy service around the Philly area? I might file a complaint about the VOD service in general. It is like watching a you tube video with all the compression/encoding. Where is all this bandwidth we hear about? | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
1 edit | Re: Decrease in HD "Sharp"ness Still fuzzy tonight. Hopefully they're looking into it! | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
| Re: Decrease in HD "Sharp"ness I think we may be in business.
After hanging outside a bit, and coming back in, all of a sudden, Food HD has that pop again.
Perhaps the problem has been fixed!
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"ONE team - ONE city - ONE dream!!" | |
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| | | | | | | | | JPL
Premium
join:2007-04-04
West Chester, PA | Re: Decrease in HD "Sharp"ness I was going to say, I'm watching NGC HD, and it looks really really good - Ferraris in HD... very cool. | |
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KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
clubs: | Jeep. I Dunno bout' dat.
FoodHD looks BETTER, but HGTVHD looks the same. Still looks WORSE than it originally was. Maybe it's only the current program. I'll keep watching.
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We're Gonna Need A Bigger Boat! | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
1 edit | Re: Decrease in HD "Sharp"ness ... | |
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| | | | | | | | | Hooper
Premium
join:2001-10-22
Villanova, PA
| Re: Decrease in HD "Sharp"ness said by JeepMatt :KA- MHD has that pop again this morning as well. I think we're back. I was watching the Tudors on SHO HD last night and it looked very grainy.
BTW I also got around to watching LOST last evening. All I can say is WOW. Comcast's local HD feeds SUCK compared to this. | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
2 edits | Re: Decrease in HD "Sharp"ness I'm off today-
And it looks like we're back to where we were last night. Something was switched again.
The grainy-ness is back...the sharpness is gone.
Grrrrr...
AND - even though they acknowledge the problem as of yesterday - apparently i'm the only who's actually opened a ticket regarding it.
SO - anyone else out there in PA / DE - please call in and open a ticket - or put a thread in the Direct forum here. | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
2 edits | Re: Decrease in HD "Sharp"ness It's amazing.
I'm watching the same exact show this AM that was on Food HD last night - and the picture is much worse.
Can't get much better of a comparison than that!
Showtime HD looks like garbage.
I really hope they come through today and fix this.
Verizon! I have THIRTY people coming to a BBQ this weekend that will see FIOS TV...will they see a great picture that was back for a short time last night? Or the dull grainy one I have yet again today?
Hope you decide on the former! | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | Re: Decrease in HD "Sharp"ness As of 2:00pm Eastern - still garbage.
KA-
I now see what you mean - some of the SD channels even look worse too.
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"ONE team - ONE city - ONE dream!!" | |
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| | | | | | | | | RAH
join:2007-03-16
West Chester, PA | Re: Decrease in HD "Sharp"ness HD channels look ok to me at 4:30 PM - channel 3 (news), ESPN, ESPN2, DiscoveryHD all looking very good. FoodHD - I have seen better, but it might be the production not the broadcast. | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
| Re: Decrease in HD "Sharp"ness RAH-
Nope, you're seeing it on Food.
It isn't affecting ALL channels. Stations like Food and HGTV HD you notice it the most b/c they are some of the channels that are sent at the highest HD resolution.
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"ONE team - ONE city - ONE dream!!" | |
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| | | | | | | | | nhey
Premium
join:2005-11-19
Trenton, NJ | Re: Decrease in HD "Sharp"ness I've also noticed a drop-off in picture quality. I noticed it first on the NBC evening news a few days ago.
Guess all that bandwidth went bye bye. | |
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| | | | | | | | | JPL
Premium
join:2007-04-04
West Chester, PA
·Verizon FIOS
| Re: Decrease in HD "Sharp"ness I gotta think that all this is happening for a reason. They're probably trying to install new equipment and are hitting problems. I have no doubt that it will clear up in the near future. Maybe trying to figure out how to offer HD VOD, or something like that? Although, to be honest, I haven't noticed much difference, if any. | |
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join:2007-06-04
Dothan, AL | They are probably doing a new HD compression.going from 2:1 to 3:1. | |
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See 47 replies to this post |
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ArcturusRhan
join:2000-09-28
Tampa, FL
| At the risk of presenting the obvious, are you sure that the program you are watching was recorded in true HD and not just an SD program upconverted and shown in the HD channel.
For example only the last couple of season's of Good Eats was recorded in HD, these shows look at lot nicer than the older seasons that they also play in Food HD.
I can't say that these shows show as pixalated, just a bit fuzzy/hazy when viewing them. If you are seeing pixalation then I would say that you are having a PQ issue.
Just my $.02 | |
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IPVideoGUY
@comcast.net
| Ok guys,
here are some facts about the standard def and High def video. A standard def takes about 4.5 megs bandwidth and high def takes anywhere between 13 megs to 15 megs bandwidth. Now the question is if your FIOS account is 15 megs total bandwidth, then you can only watch high def on one TV in the house and it should definitely effect your internet.
Unless verizon is doing compression which will cause quality issues and if they are doing 12 meg high def streams then regardess of any physical issues fiber or bandwidth wise your quality will suck wich I believe thats what verizon is providing for their high def video streams. | |
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Bob 324
@verizon.net | Re: Decrease in HD "Sharp"ness Umm, no... this is not done over the same "virtual pipe" as internet. Internet speeds should not be affected, and FiOS quality has nothing to do with your FiOS internet bandwidth. | |
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| dak70
join:2007-05-01
Warminster, PA
| Bob 324 has it right. FiOS Internet has nothing to do with FiOS video quality unless, you talking about VOD which is delivered on the data stream since it is IPTV.
VZ uses three separate spectra of light to provide FiOS service. One frequency carries data/voice upstream. One carries data/voice downstream and the third frequency carries the downstream video signal that is NOT compressed at all.
By the way I have had FiOS for 4 weeks now and the PQ is fantastic. I haven't noticed any PQ loss. I'm in SE PA so, I'm served out of the same VHO as KA3SGM and JeepMatt.
Anyway hopefully it is fixed fast! | |
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jalfred
join:2001-12-02
Wilmington, DE | just curious. . . since I've only had he service for a week +, are these issues the norm or are there extended periods of quality product? | |
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See 37 replies to this post |
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h8verizonDSL
Had fiber today
join:2005-02-25
Middletown, DE
| No, I have not called yet. I have patience (like most Doctors) that VZ will address the issue, but my wife is the one that watches most of the HDTV. If she complains loud enough, I call FSC to keep her quiet. I only get to watch the HDTV an hour or so a day. | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | Re: Decrease in HD "Sharp"ness Yeah KA-
You and I can put up with all the headaches.
Ugh.
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"ONE team - ONE city - ONE dream!!" | |
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srickard
join:2003-12-02
Sachse, TX | Hmm... If the sun gets between the satellite and the ground station that would explain global warning... LOL | |
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anonemous
@myvzw.com | Has anybody tried firing off a complaint to presidential appeals? Like sending an e-mail to Ivan Seidenberg or Denny Strigl? Usually when you bring it to the attention of the big guns at Verizon, issues get resolved a lot faster. | |
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vtech3420
@verizon.net
| Try using a new set of component cables (in a different tv input if possible) and make sure the stb is set to 1080i for hd and 480p for sd (i've had better luck with component with NO loss of pq - in fact sd looks better with component).
If still no improvement toggle the stb from 480p to 1080i for a few minutes each while viewing an hd show. Then try new coax cables and/or splitters to the stb (if possible run a line direct from the outside box to the stb).
It could be a defective coax or hd cable, tv input or stb. I would be surprised if it were the service. | |
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vtech3420
@verizon.net
| Get comcast to start service and compare tv pq. If C* is better than you've proved there is something wrong with the V* signal/network feeding your home.
Have a tech come to compare pq and call in a priority service call to correct the issue.
This is the kind of evidence the powers that be will look for before they go to the next step. Without this evidence they will continue to claim all "tests" seem fine and go on assuming that there is no real problem.
Good luck. | |
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