KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
clubs:
 ·Cricket Broadband
 ·Verizon FIOS
| reply to JeepMatt
Re: Decrease in HD "Sharp"ness
said by JeepMatt  : "They did graciously give me some tips and pointers on how to better manage it." Tips and pointers how to manage it????
They must mean anti-depressants, regular visits to your Psychiatrist.
And gross amounts of the Alcoholic beverage of your choosing, at 30 minute intervals. 
Just 'tweak' the contrast settings on your TV, turn down the sharpness to the lowest setting, and don't ever clean the dust off the screen, because it actually 'enhances' the picture quality.
Did they even offer any idea as to why this only started 3 weeks ago?
I mean, it NEVER looked this bad before. I haven't changed any settings on my TV sets, but it seems someone has changed the settings elsewhere.
So I guess I'm the next guy to get a visit from Verizon. Maybe they can give me some good 'Tips and Pointers' on how to better manage it.
This is Un-flippin' believable...
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We're Gonna Need A Bigger Boat! |
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zoyd
join:2002-06-17
Upper Marlboro, MD
| reply to JeepMatt
said by JeepMatt :Alright- Yes, I am stuck with the picture quality i've had for the past 3 weeks. Matt, what does this mean? The degraded quality you have been talking about is permanent? What is the cause? Should it effect other customers? You mentioned that the techs "saw it" at the CO, saw what?
In other words, is this a real problem with a specific piece of equipment and/or data transmission rates or not? |
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kes601
join:2007-04-14
Virginia Beach, VA | reply to JeepMatt
Stuck w/the PQ for how long? |
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gilead
join:2006-05-03
Dedham, MA | reply to JeepMatt
So all the houses served out of that CO are seeing this issue? |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
3 edits | reply to danclan
Alright-
They checked things here - saw it at the CO.
Even coordinated an excellent test with the Network guys (I was impressed).
Yes, I still have the picture quality i've had for the past 3 weeks. They did gratiously give me some tips and pointers on how to better manage it.
Plus they gave me an optical cable for my audio receiver. Who knew i was missing out on true Dolby?
They do have some very smart folks working for them. |
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danclan
join:2005-11-01
Midlothian, VA
·Verizon FIOS
| reply to knarf829
is there any possibility that its source feed related and weather - heat in this case - related?
I know around here in fall and winter pict quality sours but craters out in the late spring summer when the temps start to break into the 90's and the thunderstorms lightning wreaks havoc.....
just my two cents worth... |
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matcarl
join:2007-03-09
Franklin Square, NY
1 edit | reply to matcarl
How could you accept their answer when you know something is wrong?
And what was the answer? |
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JPL
Premium
join:2007-04-04
West Chester, PA
·Verizon FIOS
| reply to knarf829
I've gotta agree with you, knarf. I've taken this issue seriously - so much so that I played and replayed HD recordings, and tried to make note of differences in HD PQ, from one show to the next, I've manipulated all my settings just to see if I could reproduce what you guys were seeing, et. al. Matt, I think we need to hear what the resolution is. After calling everyone to arms for this issue, I think we need to hear what the problem was - or if they just don't know then I think we need to hear that too. |
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matcarl
join:2007-03-09
Franklin Square, NY
1 edit | reply to knarf829
Deleted per request of JeepMat |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | reply to knarf829
No user error-
It's just time for the thread to hit the sack.
--
"ONE team - ONE city - ONE dream!!" |
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knarf829
join:2007-06-02
| reply to JeepMatt
Whoa - are you kidding me? Time to close the thread? What is it this week with huge build ups and no resolutions?
For weeks this was the most important issue ever, now "it is what it is?"
Should we be reading "user error - seek ISF calibration" between the lines here? What are we missing? |
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matcarl
join:2007-03-09
Franklin Square, NY | reply to JeepMatt
So in other words they can't do anything and they don't know what's wrong? |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
2 edits | reply to JPL
Hey hey-
Huge thanks to all 3 guys who came today. Customer service for just me - above and beyond what i've ever seen.
As for the results..it is what it is.
Time to close this thread! |
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JPL
Premium
join:2007-04-04
West Chester, PA | reply to GeekNJ
Nah, I think they just got tired of his griping on this forum, so they pulled his internet connectivity too  |
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GeekNJ
Premium
join:2000-09-23
Waldwick, NJ | reply to nhey
It was less expensive to whack JeepMatt then resolve the issue or pay customer service to deal with it. Next on the hit list - KA3SGM. Don't answer the door. |
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gilead
join:2006-05-03
Dedham, MA | reply to nhey
So Jeep, did the techs arrive at 9 am? Have you taken the day off? |
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nhey
Premium
join:2005-11-19
Trenton, NJ | reply to nhey
My guess is they buy Jeep a new TV. |
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nhey
Premium
join:2005-11-19
Trenton, NJ | reply to knarf829
LOL... just like the Sopranos, huh? |
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knarf829
join:2007-06-02
1 edit | reply to JeepMatt
Man...leave us hanging why don't you? I keep refreshing, and there's no update.
Then again, the way things are going the finale to this thread may be just a blank screen with no sound and no resolution.  |
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KA3SGM
- -... ...- -
Premium
join:2006-01-17
West Chester, PA
clubs:
·Cricket Broadband
·Verizon FIOS
| reply to JeepMatt
Oddly enough, I replayed the HDNet coverage of the Shuttle launch, and the PQ looks better than the live HDNet broadcast was.
This whole PQ issue does not make any sense.
Why would the recording look better than the Live Broadcast???? I see a degradation of the SD picture now. But some of the HD recordings actually look up to par.
This is on the same TV with the same HDMI connection.
Plus, I can still see the problem on separate TV sets. Various CRT's ranging from 27", 20", with an S-Video connection, and down to 17", and 14", with an RF connection.
I can't explain it, I can't figure out what is causing it, but I can't wait until someone can fix it.
And why am I up at 2AM obsessing over it???
G'night all!!!
--
We're Gonna Need A Bigger Boat! |
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