|reply to Lawrencem |
Re: Speakeasy loosing a customer tomorrow
Well, the one thing that should be checked is why first level support was not able to explain why the original posters port was locked, and was claimed to not be willing to escalate the ticket?
I had a similar outage several months ago. It was a week of back and forth to restore service. My main action was to call in at each 4 hour update with covad to continue the process. It seemed like Speakeasy did not follow up on those 4 hour response windows, even though the outage had lasted well over 48hrs.
On the good side, every time I called in, the techs were willing to continue the process. After several of these back and forth sessions, the port was re-provisioned, and then a couple rounds later was fully routing traffic again.
Overall, service has been great with Speakeasy. But an outage is a real patience test.