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John T

@northgrum.com

It's the pick up the equipment fee...

The company has also announced that starting July 13 there will be a $74.99 charge if a technician visit is needed to fully disconnect service

Yeah, got that letter in the mail. It says that if you call a technician to come and pick up your boxes it's around $80. It appears that they've started drop boxes for people to go by their office and return the equipment, which is free.

Cox has a similar setup here; charge if the tech comes out to give you the equipment or to return it, free if you pick it up/return it yourself.

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