US Telco Support > Verizon > Verizon FIOS TV > Decrease in HD "Sharp"ness

reply to JeepMatt

Re: Decrease in HD "Sharp"ness

Their first reply was - the Network Team looked at the HD channels and they were "fine".

Now that I Have more ammo to give them - I hope I get a real answer this time.

I won't know though until this afternoon at the earliest, as Gustavo is in CA and doesn't start the Direct threads until the PM.

I don't have a HD box so I'm missing out on all the fun it seems. Shame.

They (network technicians) always initially say things are "fine" even when there's a problem until you raise a big stink about the problem. (See: the HBO VOD problem that I was experiencing, and I'm still experiencing, and will apparently continue to experience until August).

Maybe it's time for a bunch of users here to file complaints with the presidential appeal/complaint number about the crappy service around the Philly area?

Still fuzzy tonight. Hopefully they're looking into it!

I think we may be in business.

After hanging outside a bit, and coming back in, all of a sudden, Food HD has that pop again.

Perhaps the problem has been fixed!
--
"ONE team - ONE city - ONE dream!!"

I was going to say, I'm watching NGC HD, and it looks really really good - Ferraris in HD... very cool.

reply to JeepMatt
Jeep. I Dunno bout' dat.

FoodHD looks BETTER, but HGTVHD looks the same. Still looks WORSE than it originally was. Maybe it's only the current program. I'll keep watching.
--
We're Gonna Need A Bigger Boat!

...

I'm off today-

And it looks like we're back to where we were last night. Something was switched again.

The grainy-ness is back...the sharpness is gone.

Grrrrr...

AND - even though they acknowledge the problem as of yesterday - apparently i'm the only who's actually opened a ticket regarding it.

SO - anyone else out there in PA / DE - please call in and open a ticket - or put a thread in the Direct forum here.

It's amazing.

I'm watching the same exact show this AM that was on Food HD last night - and the picture is much worse.

Can't get much better of a comparison than that!
Showtime HD looks like garbage.

I really hope they come through today and fix this.

Verizon! I have THIRTY people coming to a BBQ this weekend that will see FIOS TV...will they see a great picture that was back for a short time last night? Or the dull grainy one I have yet again today?

Hope you decide on the former!

Jeep, we are heading into a 3 day weekend.

What do you want to bet they will leave at 5PM tonight, and not give it another thought until Tuesday??

Another typical Fios TV weekend in Philly.
--
We're Gonna Need A Bigger Boat!

As of 2:00pm Eastern - still garbage.

KA-
I now see what you mean - some of the SD channels even look worse too.
--
"ONE team - ONE city - ONE dream!!"

HD channels look ok to me at 4:30 PM - channel 3 (news), ESPN, ESPN2, DiscoveryHD all looking very good. FoodHD - I have seen better, but it might be the production not the broadcast.

RAH-
Nope, you're seeing it on Food.

It isn't affecting ALL channels. Stations like Food and HGTV HD you notice it the most b/c they are some of the channels that are sent at the highest HD resolution.
--
"ONE team - ONE city - ONE dream!!"

I've also noticed a drop-off in picture quality. I noticed it first on the NBC evening news a few days ago.

Guess all that bandwidth went bye bye.

I gotta think that all this is happening for a reason. They're probably trying to install new equipment and are hitting problems. I have no doubt that it will clear up in the near future. Maybe trying to figure out how to offer HD VOD, or something like that? Although, to be honest, I haven't noticed much difference, if any.

reply to JeepMatt
They are probably doing a new HD compression.going from 2:1 to 3:1.

I may be mistaken, but I believe that Verizon rebroadcasts what they get from the networks with no recompression.
EDIT: That's not to say that the problem discussed in this thread doesn't exist, I just don't think it's a new compression scheme.