US Telco Support > Verizon > Verizon FIOS TV > Decrease in HD "Sharp"ness

reply to Hooper

Re: Decrease in HD "Sharp"ness

I think we may be in business.

After hanging outside a bit, and coming back in, all of a sudden, Food HD has that pop again.

Perhaps the problem has been fixed!
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"ONE team - ONE city - ONE dream!!"

I was going to say, I'm watching NGC HD, and it looks really really good - Ferraris in HD... very cool.

reply to JeepMatt
Jeep. I Dunno bout' dat.

FoodHD looks BETTER, but HGTVHD looks the same. Still looks WORSE than it originally was. Maybe it's only the current program. I'll keep watching.
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We're Gonna Need A Bigger Boat!

...

I'm off today-

And it looks like we're back to where we were last night. Something was switched again.

The grainy-ness is back...the sharpness is gone.

Grrrrr...

AND - even though they acknowledge the problem as of yesterday - apparently i'm the only who's actually opened a ticket regarding it.

SO - anyone else out there in PA / DE - please call in and open a ticket - or put a thread in the Direct forum here.

It's amazing.

I'm watching the same exact show this AM that was on Food HD last night - and the picture is much worse.

Can't get much better of a comparison than that!
Showtime HD looks like garbage.

I really hope they come through today and fix this.

Verizon! I have THIRTY people coming to a BBQ this weekend that will see FIOS TV...will they see a great picture that was back for a short time last night? Or the dull grainy one I have yet again today?

Hope you decide on the former!

Jeep, we are heading into a 3 day weekend.

What do you want to bet they will leave at 5PM tonight, and not give it another thought until Tuesday??

Another typical Fios TV weekend in Philly.
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We're Gonna Need A Bigger Boat!

As of 2:00pm Eastern - still garbage.

KA-
I now see what you mean - some of the SD channels even look worse too.
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"ONE team - ONE city - ONE dream!!"

HD channels look ok to me at 4:30 PM - channel 3 (news), ESPN, ESPN2, DiscoveryHD all looking very good. FoodHD - I have seen better, but it might be the production not the broadcast.

RAH-
Nope, you're seeing it on Food.

It isn't affecting ALL channels. Stations like Food and HGTV HD you notice it the most b/c they are some of the channels that are sent at the highest HD resolution.
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"ONE team - ONE city - ONE dream!!"

I've also noticed a drop-off in picture quality. I noticed it first on the NBC evening news a few days ago.

Guess all that bandwidth went bye bye.

I gotta think that all this is happening for a reason. They're probably trying to install new equipment and are hitting problems. I have no doubt that it will clear up in the near future. Maybe trying to figure out how to offer HD VOD, or something like that? Although, to be honest, I haven't noticed much difference, if any.

reply to JeepMatt
They are probably doing a new HD compression.going from 2:1 to 3:1.

I may be mistaken, but I believe that Verizon rebroadcasts what they get from the networks with no recompression.
EDIT: That's not to say that the problem discussed in this thread doesn't exist, I just don't think it's a new compression scheme.

Believe me, it's not a new compression scheme.

It's a problematic area of the network.
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"ONE team - ONE city - ONE dream!!"

JeepMatt,

I just got my first HD TV yesterday and I'm in the west Philly suburbs so I was concerned about the problem you're having. I think everything here is fine but I don't have any previous experience to compare it to. If we can see how widespread this problem is, it may help them diagnose the situation.

Are there any HD channels that always look bad at your location that clearly shouldn't? I see that some of them are more exceptional than others (e.g. Discovery, local channels, ESPNs, HGTV, Food, always look fantastic). Others are more changeable – it seems to depend on what's showing.

I think I get everything except for the Cinemax HD.

Now I just wish there were more HD channels (like everyone, I suppose)!

Actually, tonight Food HD is very blurry and compressed looking - with a splash of grainy-ness.

Some of the SD's are looking quite nasty tonight too.

Just continued problems. Oh well.

We'll be moving into Day 16 tomorrow.

Honestly Cee - before this happened - ALL the HD's were amazing. Yeah, you could tell if a Cinemax HD was showing a movie from the 80's - but it still looked fantastic. Now it's just a mess.

I just checked Food HD ... crystal clear.

I would be climbing the walls ... It's so frustrating when you're doing everything you can to get something resolved and it's still a mess.

I sure wish you the best on this and I hope they're very close to a resolution!