http://www.dslreports.com/forum/r18400733 en Thu, 21 Aug 2008 04:39:05 EDT Thu, 21 Aug 2008 04:39:05 EDT http://www.dslreports.com/forum/remark,18400733 dnewman : We are proud of our tech support reputation. It's what we believe sets up apart from the competition. Sometimes our system has the customer leaving voicemail about a problem, especially later in the evening. However, we should have called this customer back promptly that same evening. We sincerely apologize for dropping the ball in this case.]]> http://www.dslreports.com/forum/remark,18400733 Sat, 26 May 2007 19:05:23 EDT