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garbage_can

join:2007-06-01
North York, ON

How to configure wireless router with Primus DSL?

Hi,
I recently got the primus package (Tel+DSL). I am having problems configuring my Netgear wirless router to talk to the modem.

The pppoe option doesn't seem to work in my router. Any help would be appreciated.

thanks

AS


smitty244

join:2005-05-15
Toronto

We actually just signed up for that too... and cancelled the Internet part a few days later. We had no problems with the DSL connecting until we switched to Primus, and when it switched over to them we suddenly couldn't connect via PPPoE anymore - the DSL stayed sync'd, but there was no internet response (a constant 'Can't connect to PPPoE server' error). As a note, the Speedtouch modem they sent us was configured to work in Bridge mode only, meaning the PPPoE info had to be entered on the computer or router. When we called Primus they couldn't help, so we switched back to our previous provider instead. Good luck!



Deep Dish

join:2006-08-17
Canada

I have no issues with my Primus connection, but I am not using a Linksys / D-Link / etc router. It's a computer running OpenBSD with pf.
--
Remember to scrub out on pppoe0 max-mss 1440 ... *thumbs up*


garbage_can

join:2007-06-01
North York, ON
reply to smitty244

Smitty:

Are you saying that the router won't work with Primus DSL?


smitty244

join:2005-05-15
Toronto

There shouldn't really be any reason it shouldn't work - I meant to say that the Speedtouch modem they supply is only for bridge mode - if your router can do PPPoE then it SHOULD work without any issues, just connect the WAN port of the router to the ethernet port on the modem - I was just mentioning that in my case, something went wrong on Primus's end, and PPPoE died for us altogether so if you keep having PPPoE issues it might be a similar problem.


franch

join:1999-11-03
Canada
reply to garbage_can

I've been using Primus with a router for a while now. You have to make sure you're using the right login ID since it's a bit weird. Mine is ****@1mm.primus.ca. It's important to have the 1mm in there (or whatever it is for you). It won't work if you just use @primus.ca.


Laidback

join:2001-09-30
Woodstock, ON
Reviews:
·Start Communicat..
reply to garbage_can

you still have a phone number with bell or did you cancel it.
Here's a link to a post I put up a while ago asking about VoIP and no bell phone.
»Question for Rocky

which Netgear modem did primus send you and what router are you using with it.


garbage_can

join:2007-06-01
North York, ON

As I said in my 1st post, I am totally with Primus now (Tel+DSL+long distance) and am NOT using their VOIP service.

The modem I got from Primus is Speedtouch and the wireless router I have at home is Netgear WGR641.

AS


garbage_can

join:2007-06-01
North York, ON
reply to franch

I am using my login as abc.xyz@1mm.primus.ca but still can't get ppoe to work.


tommyv2

join:2007-06-03
London, ON

The Speedtouch modem should be in Bridge mode (and the web interception turned off!) and the router should do the PPPoE. Make sure the router is set to MTU size of 1492 as well...

I've seen this work a million times. Is your VCI set to 0.35 or whatever it's supposed to be?


garbage_can

join:2007-06-01
North York, ON

I managed to get it working by upgrading the firmware on the advice of another poster.

The problem I am experiencing now is a dramatic increase in website looking up times. Many a times the I even fail to get a connection.

I am getting some relief though by disabling the router firewall but a more elegant solution will be appreciated.

AS



Deep Dish

join:2006-08-17
Canada

Does this happen when you connect to Primus using your computer (the Windows XP one)??
--
Remember to scrub out on pppoe0 max-mss 1440 ... *thumbs up*


garbage_can

join:2007-06-01
North York, ON

Yes after boot up when I launch firefox, I takes a huge time looking up my.yahoo.com and initially fails most of the time. It after hiting the reload button a number of times that I am able to access the website.

AS



GDSComp

join:2004-08-30
London, ON

I tried the same with Primus. It didn't work, to make along story short. I had no internet most of the time and had the same problems you are having. They told me that they are quote " using new technology " . They canceled my service. Call the business office and stay away from their tek support, they are not trained as well as others..


garbage_can

join:2007-06-01
North York, ON

GDSComp:

Were you also connecting through your own router or just it was a direction modem connection?



GDSComp

join:2004-08-30
London, ON

I did both..and nothing worked. They are having technical problems. You are not alone....


garbage_can

join:2007-06-01
North York, ON

To be honest, I never have any problems without the router. The connection is fine.


Laidback

join:2001-09-30
Woodstock, ON
Reviews:
·Start Communicat..

1 edit
reply to GDSComp

said by GDSComp:

I did both..and nothing worked. They are having technical problems. You are not alone....
this is from when??

I tried the same with Primus. It didn't work, to make along story short. I had no internet most of the time and had the same problems you are having. They told me that they are quote " using new technology " . They canceled my service. Call the business office and stay away from their tek support, they are not trained as well as others..

Your post above indicates they cancelled your service but you do not say when? 5 years ago, they would have fixed the problem by now. 2 months ago, I would expect it being fixed by now. I'm in Woodstock and I have no issues with them period. From your comments, I thinking this is from last year? If not, I'll start eating crow right now.


GDSComp

join:2004-08-30
London, ON

start eatin... it was two months ago for my daughter that was going to University. You might have no problems but I sat with dead DSL service for 2 months which was later reversed but no one really looked into it. All we did was play phone tag with different so-called tech.support agents until someone finally figured it out that it didn't work. It was pretty funny because I had another line in the house with TekSavvy. No problems there. The best of luck.. you might be OK but I know of people that it just doesn't work.. that's all I'm saying.


Laidback

join:2001-09-30
Woodstock, ON
Reviews:
·Start Communicat..

Here I go. It's ironic your daughter had the university issue. My daughter is going to McMaster and we had a time trying to get her primus mail working there. We wound up getting a tech who was able to configure it for her. That was September of last year, and this year she is off campus so it should all work. I'll get her to take a picture of me eating crow.



GDSComp

join:2004-08-30
London, ON

1 edit

If your still having problems with this ... I noticed your in Woodstock. I'm in London. Somehow we should get this resolved for you. The only thing your missing here is the tech part. ,..I am a tech but it'll cost you a coffee at Tim's. Let me know if things are the same and we will take it from there...we'll get you up and running. I'll stay tuned. There has to be a way or a setting around this.

Greg


garbage_can

join:2007-06-01
North York, ON
reply to tommyv2

The VCI in my speedtouch modem is factory set to 8.35. Do I need to change it to 0.35 to get an improved connection?