Anonymous1972
@vanguardms.com | reply to juniorx
Re: [Connectivity] Contacted by Comcast Abuse Dept Today...
Good. Cox Communications does that already and I'm glad that they do. |
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Gandalf1315
Freelance Philosopher
join:2001-05-23
Indianapolis, IN
 ·RoadRunner Cable
 ·Vonage
| reply to Morty
said by Morty  :They're not customer service agents... that should be the clear thing, they are in the abuse department, they have the power and the authority to shut your service off. They're not service reps, you can't tell them off and still expect them to try and keep you as a customer. If they're contacting you, it's because you're creating a problem for other customers, and the company. I own a small business with 100's of competitors. Every single person that works for me represents my company. ALL of them are responsible for treating my customers like gold. From the janitor right on up to me.
..... oh yeah I forgot, I dont have a monopolistic territory that grossly limits my competition. So I have to EARN my customers and let them know how important they are to me if I want to keep them. Never mind.
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No man's life, liberty or fortune is safe while our legislature is in session.--- Benjamin Franklin |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| gandalf posted
"..... oh yeah I forgot, I dont have a monopolistic territory that grossly limits my competition. So I have to EARN my customers and let them know how important they are to me if I want to keep them. Never mind."
So you want to keep the 0.1% of your customers that are abusing your service and impacting the pleasure of your other 99.9%
I see.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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old_wiz_60
join:2005-06-03
Bedford, MA
 ·Verizon FIOS
| reply to Gandalf1315
One would think that Comcast wants to keep customers, but this appears to not be the case. Telling customers they are using "too much" without telling them exactly what is the problem or how to fix it sounds like they choose the simple solution: just get rid of this customer; there are plenty more out there. |
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Anonymous1972
@vanguardms.com | That kind of arrogance that Comcast has will be their undoing. MA bell thought that way too and good riddance. |
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA
| reply to hobgoblin
You keep making this an "everyone should have unlimited use" argument when it's not.
It's about the ISP simply providing a CLEAR definition of what is abuse (whether they 100% enforce it or not) so that those wanting to comply after being told they're abusing the service know EXACTLY what they need to do.
If after being told specifically what to do these users ignore it, then by all means boot them.
--
Macintosh Users Group Serving the Inland Empire |
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pokesph
It Is Almost Fast
Premium
join:2001-06-25
Sacramento, CA
clubs:
·Comcast
| reply to old_wiz_60
said by old_wiz_60 :One would think that Comcast wants to keep customers, but this appears to not be the case. Telling customers they are using "too much" without telling them exactly what is the problem or how to fix it sounds like they choose the simple solution: just get rid of this customer; there are plenty more out there. Agreed!
Comcast just doesn't want to spend the money needed to increase it's networks capacity so they take the easy way out: they cancel people who actually USE their paid for service. If a company is offering 8mbps (speed based?) service then it shouldn't complain when some users decide to use it fully.
Since no transfer limits are actually stated, it's basically Comcast who can make up any number they want and use it against you, and it appears that they do exactly that.
--
Webmaster - Steve
- - - - - - - - - - - -
»ppnhosting.com
»www.1-gb.net
»pokemonpalace.net |
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CableTool
Poorly Representing MYSELF.
Premium
join:2004-11-12
| said by pokesph :Agreed! Comcast just doesn't want to spend the money needed to increase it's networks capacity so they take the easy way out: they cancel people who actually USE their paid for service. If a company is offering 8mbps (speed based?) service then it shouldn't complain when some users decide to use it fully. Since no transfer limits are actually stated, it's basically Comcast who can make up any number they want and use it against you, and it appears that they do exactly that. For arguments sake... how much money would you and your stockholders be willing to invest so the top 1% of your subscriber base can max out their lines 24/7.
And what is your proposed return on that investment?
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CableFAQ.org/Technicians Unplugged
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA | How about they just state some limits and then enforce them when necessary?
Works for Cox.
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Macintosh Users Group Serving the Inland Empire |
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NOCMan
Verizon Fios User
Premium
join:2004-09-30
Flower Mound, TX
| reply to brianj6
It's high time someone was smart enough to record one of these calls.
The CS agent refusing to give his name and threatening to cut off your service in some cases could be grounds for a harassment suit.
I do not have comcast anymore, but I'd love for one of them to call me on my cell so I could record it if I still had HSI.
--
Mac Chatter
»www.macchatter.net |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| reply to ColorBASIC
said by ColorBASIC :How about they just state some limits and then enforce them when necessary? Works for Cox. How about they just run their business the way they want to run it.
Works for all companies
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA | Then they and their supporters should be prepared for the criticism. |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
1 edit | said by ColorBASIC :Then they and their supporters should be prepared for the criticism. As they have not appeared to change their policy since 2003 I believe they are weathering the storm quite well.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
 ·AT&T Midwest
| reply to hobgoblin
said by hobgoblin :said by ColorBASIC :How about they just state some limits and then enforce them when necessary? Works for Cox. How about they just run their business the way they want to run it. Works for all companies Hob Certainly did for Enron.
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Toolmaster of La Grange. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| reply to NOCMan
said by NOCMan :The CS agent refusing to give his name and threatening to cut off your service in some cases could be grounds for a harassment suit. I wonder...
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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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Cabal
Premium
join:2007-01-21
Boston, MA
| reply to Gandalf1315
said by Gandalf1315 :said by Morty :They're not customer service agents... that should be the clear thing, they are in the abuse department, they have the power and the authority to shut your service off. They're not service reps, you can't tell them off and still expect them to try and keep you as a customer. If they're contacting you, it's because you're creating a problem for other customers, and the company. I own a small business with 100's of competitors. Every single person that works for me represents my company. ALL of them are responsible for treating my customers like gold. From the janitor right on up to me. ..... oh yeah I forgot, I dont have a monopolistic territory that grossly limits my competition. So I have to EARN my customers and let them know how important they are to me if I want to keep them. Never mind. Do you, as a business owner, keep clients that cost you more money than they make you?
--
Interested in open source engine management for your Subaru? |
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NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
Murfreesboro, TN
·Vonage
·AT&T Southeast
 ·Cingular Wireless
·AT&T CallVantage
2 edits | reply to quetwo
said by quetwo :said by brianj6 : I could sign up for a business account at 10K install, $1500 month fee, etc. That if I didn't cut down my usage my service would be terminated in July. Best thing about this.... Their business accounts ALSO have an AUP for "excessive, continual use", however only costs $150/mo for the 8MB plan. Install is something like $200. I have the quote in front of me right here. I love these scare tactics. Not a scare tactic. Comcast offers Enterprise services with extreme speeds (is 1 Gbps fast enough for you?) and no limits, although the price is considerably more than $150/mo.
»www.comcastcommercial.com/index.···temid=36
»www.comcastcommercial.com/index.···temid=37
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History does not long entrust the care of freedom to the weak or the timid. -- Dwight D. Eisenhower
Test your firewall. | Stop and smell the flowers. |
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axus
join:2001-06-18
Washington, DC | reply to brianj6
You didn't say, but who is Comcast's competition in your area? Are Comcast the only high speed internet provider in your area? |
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caddyroger
Premium
join:2001-06-11
clubs:
·Comcast
| reply to NOCMan
said by NOCMan :It's high time someone was smart enough to record one of these calls. The CS agent refusing to give his name and threatening to cut off your service in some cases could be grounds for a harassment suit. I do not have comcast anymore, but I'd love for one of them to call me on my cell so I could record it if I still had HSI. Recording phones call is illegal in some states. He could end up in jail, a fine, plus it would not be allowed in in court. |
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