Reviews:
 ·Verizon FiOS
| reply to Gandalf1315
Re: [Connectivity] Contacted by Comcast Abuse Dept Today... One would think that Comcast wants to keep customers, but this appears to not be the case. Telling customers they are using "too much" without telling them exactly what is the problem or how to fix it sounds like they choose the simple solution: just get rid of this customer; there are plenty more out there. |
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| That kind of arrogance that Comcast has will be their undoing. MA bell thought that way too and good riddance. |
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 pokesphIt Is Almost FastPremium
join:2001-06-25
Sacramento, CA
kudos:1 | reply to old_wiz_60
said by old_wiz_60:One would think that Comcast wants to keep customers, but this appears to not be the case. Telling customers they are using "too much" without telling them exactly what is the problem or how to fix it sounds like they choose the simple solution: just get rid of this customer; there are plenty more out there. Agreed!
Comcast just doesn't want to spend the money needed to increase it's networks capacity so they take the easy way out: they cancel people who actually USE their paid for service. If a company is offering 8mbps (speed based?) service then it shouldn't complain when some users decide to use it fully.
Since no transfer limits are actually stated, it's basically Comcast who can make up any number they want and use it against you, and it appears that they do exactly that.
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 CableToolPoorly Representing MYSELF.Premium
join:2004-11-12 | said by pokesph:Agreed! Comcast just doesn't want to spend the money needed to increase it's networks capacity so they take the easy way out: they cancel people who actually USE their paid for service. If a company is offering 8mbps (speed based?) service then it shouldn't complain when some users decide to use it fully. Since no transfer limits are actually stated, it's basically Comcast who can make up any number they want and use it against you, and it appears that they do exactly that. For arguments sake... how much money would you and your stockholders be willing to invest so the top 1% of your subscriber base can max out their lines 24/7.
And what is your proposed return on that investment?
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 ColorBASIC8-bit FunPremium
join:2006-12-29
Corona, CA | How about they just state some limits and then enforce them when necessary?
Works for Cox.
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Macintosh Users Group Serving the Inland Empire |
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 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | said by ColorBASIC:How about they just state some limits and then enforce them when necessary? Works for Cox. How about they just run their business the way they want to run it.
Works for all companies
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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ColorBASIC8-bit FunPremium
join:2006-12-29
Corona, CA | Then they and their supporters should be prepared for the criticism. |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4
1 edit | said by ColorBASIC:Then they and their supporters should be prepared for the criticism. As they have not appeared to change their policy since 2003 I believe they are weathering the storm quite well.
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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RadioDoc58ef2c0Premium,ExMod 2000-03
join:2000-05-11 | reply to hobgoblin
said by hobgoblin:said by ColorBASIC:How about they just state some limits and then enforce them when necessary? Works for Cox. How about they just run their business the way they want to run it. Works for all companies Hob Certainly did for Enron.
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