| ACE disappointment ACE disappointment
OKAY, my account got disconnected about a month ago. I called Ace to figure out whats going on. I immediately got blasted by their tech support staff that my account has been disable due to DoS attacks to my ip address. I asked for any logs or anything they can give me to figure out whats going on as I have a basic setup (netgear wireless router, and laptop)... They cannot provide me any information .. no reasons given.. only that I and I quote "You pissed someone off and they did this to you" "these attacks are impacting other users" ..
Next I suggest why not switching my ip address and lets see what happened.... after an hour and a half of pleading they switched the ip address. One month later, my account is disconnected again.. spoke with Ace support... nothing they can do.. the account has been terminated due to DoS attacks...
Ace, I've been a loyal PAYING (high price for 3mb/768) customer for years. Something is going on with my network or yours, that need to be address and you choose not to even take a second look.. I'm disappointed in your support team handling of this situation... If my ip address is being targeted for whatever reason (virus on my machine, spyware, malware, etc. ) and your support staff, or network cannot support or handle or address the situation.. I think im better off switching to a company that can. Cable Vision 5mb/2mb for $29...
Whoever known of a network that cannot support or respond to DoS attacks which is very common on todays internet.
Disappointed
Disappointed
Disappointed
Disappointed |
