DampierPhillip M Dampier
join:2003-03-23
Rochester, NY | Newsgroups Are Throttled + Complaint Contact Info Actually, the reason I discovered this is that they -are- shaping newsgroup traffic. My Giganews account plummeted in performance, and when I tried an alternate provider and got the exact same throttling with no latency issues, I contacted TW and got written confirmation they are packet shaping newsgroups as well as p-2-p technology. This apparently began June 6th. Others across the country are now getting verbal confirmation from Level 3 tech support that suggests (along with the language of their e-mail) that this is going to be rolled out across the country.
I got another e-mail response this morning suggesting that complaints about this policy be directed to Road Runner's national management, another clue that this is not going to be a limited thing. My complaint is included below if folks want something to model theirs from:
date Jun 8, 2007 3:23 AM
subject Re: Newsgroups (KMM5263477C0KM)
Thank you for your response.
Thank you for your feed back about this issue. Please feel free to send this feed back to our Customer Care department to have this heard at an executive level. Our Customer Care department can be contacted at customercare@ndc.rr.com . I apologize for any inconvenience this may cause! My reply to their management:
I am writing as a customer of Road Runner since 1998 to complain about the implementation of the "network management tool" Road Runner has recently implemented to packet shape newsgroups, peer to peer, and other high bandwidth applications. There are many legitimate and completely legal uses of these services which have now been severely impacted by the implementation of this technology, making them nearly unusable at the "peak traffic times" Road Runner activates this technology.
What is particularly upsetting to me is that I pay an extra fee to Time Warner Cable every month for your "premium" level of service which is supposed to provide speeds approximating 15mbps down/1mbps up. The reason I pay an extra fee is to enjoy this higher level of service and compensate Time Warner for the additional impact I may place on the network while utilizing those services. That level of service has now been rendered completely useless and I can see no need for Time Warner to continue offering it if you are going to handicap your users' ability to rely on the speeds advertised.
When your packet shaping technology is in use, thruput on those services has dropped to nearly 400kbps, far less than the level of service I had with a basic, standard Road Runner account. This kind of performance is completely unacceptable, and as more and more broadband video applications rely on the kinds of peer-to-peer or newsgroup-style traffic which you feel a need to "manage," the ability of your customers to use those completely legal services becomes nearly impossible.
Road Runner has always marketed itself as the fastest high speed experience in my area. That is clearly and unequivocally no longer the case, even with the slower advertised speeds your local DSL competitor advertises. With your "network management tools" in place, their marketing department can now legitimately advertise DSL as providing a far faster user experience, something that can be easily demonstrated using common Internet applications that are now being heavily "managed" by Road Runner.
I strongly urge you to expand your network to meet the ever-growing needs of your customers who, like everyone else, are being marketed legal and fully legitimate applications which require the kinds of bandwidth that Time Warner itself has always marketed as being available from Road Runner. That clearly is no longer available from a company that has chosen to throw roadblocks up for their customers instead of properly managing and growing their network to meet the needs of your customers. |
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| I am glad I am not with roadrunner anymore. If I was my account would be closed. I hope ISP's are ready to take a hit over this. Once upon a time RR was a good isp. |
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approval from:
asellus 
| Well, so far my cantenna connections to my neighbors RR are still running strong. I guess I will soon find out how good all this packet shaping jazz turns out to be. There are those mouthing off about how I will eventually get caught and all that jazz but I know its just not the case. But this packet shaping stuff could be a problem for me. There is a new version of my p2p app making the rounds. I can only hope it has packet shaping buster built in, or I may have to settle for the slower DSL connections my cantennas also see. Bummer, and I was looking forward to those 10Mb/s speed upgrades. |
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 antwanpBeyond FM, Beyond AM, XM Satellite RadioPremium
join:2002-05-14
Cedar Hill, TX | reply to Dampier
My RoadRunner Newsgroup access is still running strong (150+ day retention and full 10 Mbps download). You may have other problems that you need to check out.
-Antwan L.
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The Perils of Living in 3-D: »www.antwanpayne.com |
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| reply to Dampier
"When your packet shaping technology is in use, thruput on those services has dropped to nearly 400kbps, ..."
I WISH I had 400Kbps.
I'm currently averaging 7.9kbp/s for bittorrent downloads, and btw, RoadRunner's f**ked up traffic shaping implementation apparently identifies Applestore video downloads as 'torrents'. Tried to d/l the last episode of Scrubs - usually takes 20 minutes - now reading 6 hours! |
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