Can Cable Shed Its Bad Service Reputation? > They've worked hard for it

They've worked hard for it

I think it was a lot to do with the caliber of employees they hire and a few other things too. You pay shitty, you get shitty work done.
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Fossils, Not Gospels.

reply to hopeflicker
Unfortunately, in some cases that has not changed at all in 30 years. Put twice-yearly price increases on top of cheap, unreliable employees and ice it with unreliable service and this is what you end up with.

TScheisskopf ...
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Toolmaster of La Grange.

reply to RadioDoc
See my post in the digital topic.

Notwithstanding their subcontractors murdering women, they are absolutely the worst. How does anyone deal with their Internet service?

When we had our (third) outage since the city went all-digital in April the tech who showed up had no idea where the vault for the block was - I had to show him, and I wasn't even the jamoke who called in - and then he didn't have the tools to open up the vault, which is under the sidewalk.

Amazing.
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Illegitimati non carborundum

reply to TScheisskopf
Another moke from Jersey.

Are you saying that $60 per month for basic cable is peanuts? What friggin planet are you from?

Oh yeah, Jersey. Home of Joe Piscipo.
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Illegitimati non carborundum

I stand corrected - I see that you are referring to what Comcrap pays employees, not we we pay.

I have been in a snit over the way Comcrap has acted in Chicago for weeks - at least when I bother to think about it. Makes me more unreasonable than usual.

Sorry.
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Illegitimati non carborundum

reply to jsinaiko

reply to jsinaiko
No apology necessary. I have watched what has happened here in NJ for years(My mother worked for the first CATV company in the area, for many years) and I am very familiar with what Comcast has pulled. I have spoken to the local officials and have heard the stories of the last local franchises negotiations. Comcast negotiates like Tony Soprano. I have seen the regular increase in bills. I have heard the service horror stories.

And that's just around here. You get out into Eastern PA, where Service Electric and RCN are, it gets worse, mostly with broadband overselling in the rural areas.

It's high time to clean up the cable industry. Sadly, with Kevin Martin at the helm of the FCC, that will happen right after pigs file flight plans.

reply to patcat88
Actually he came out with the lug wrench for his pickup truck but it didn't work! ROFL!
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Illegitimati non carborundum

reply to TScheisskopf
Well put.

There is little or no competition here - in my part of Chicago there is zero; just Comcast.

Of course because we live in the city it'll take eons for IP TV to get here and we have a high-rise across the street that blocks too much of the Southern sky for Direct or Dish.

And no FIOS here - only out East in your neck of the woods.
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Illegitimati non carborundum

reply to RadioDoc
It has a lot to do with the hiring and training of employees. These companies dont train or give classes to employees. I live in L.A. and my parents live in Chicago. I have worked in both industries (cable and telco). I have tried to get my parents dsl but ATT (managers and techs ) have stated that my parents get a second telephone line for dsl. Since I work for ATT I called the managers in my parents service area and questioned them what the ____? This particular manager says that he/she has been working in the phone business for twenty years and knows what they are talking about . When you have managers like this then you can only think of what the techs are telling customers. Charter also I was on vacation at my parents watched the Charter tech do the install he had a problem connecting the modem and the computer( nic) he was confused and said that it wasnt the right combination so he couldn't finish the install , I proceeded to connect it while he was on-site and configure the modem and had it up and running . Now you tell me what kind of training these guys get unbelievable .

reply to RadioDoc
Reminds of that old commercial about how they got their reputation ____
"We errrrrrr-ned it!"