cvbn
join:2003-11-03
Los Angeles, CA | It has a lot to do with the hiring and training of employees. These companies dont train or give classes to employees. I live in L.A. and my parents live in Chicago. I have worked in both industries (cable and telco). I have tried to get my parents dsl but ATT (managers and techs ) have stated that my parents get a second telephone line for dsl. Since I work for ATT I called the managers in my parents service area and questioned them what the ____? This particular manager says that he/she has been working in the phone business for twenty years and knows what they are talking about . When you have managers like this then you can only think of what the techs are telling customers. Charter also I was on vacation at my parents watched the Charter tech do the install he had a problem connecting the modem and the computer( nic) he was confused and said that it wasnt the right combination so he couldn't finish the install , I proceeded to connect it while he was on-site and configure the modem and had it up and running . Now you tell me what kind of training these guys get unbelievable . |
