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From the comments of the employees themselves..... »
« Why Customer Service Sucks  
AuthorAll Replies


TScheisskopf
World News Trust

join:2005-02-13
Belvidere, NJ
·Sprint Broadband D..

reply to jsinaiko
Re: They've worked hard for it

No apology necessary. I have watched what has happened here in NJ for years(My mother worked for the first CATV company in the area, for many years) and I am very familiar with what Comcast has pulled. I have spoken to the local officials and have heard the stories of the last local franchises negotiations. Comcast negotiates like Tony Soprano. I have seen the regular increase in bills. I have heard the service horror stories.

And that's just around here. You get out into Eastern PA, where Service Electric and RCN are, it gets worse, mostly with broadband overselling in the rural areas.

It's high time to clean up the cable industry. Sadly, with Kevin Martin at the helm of the FCC, that will happen right after pigs file flight plans.


jsinaiko
Premium
join:2001-04-25
Chicago, IL
·AT&T Midwest

Well put.

There is little or no competition here - in my part of Chicago there is zero; just Comcast.

Of course because we live in the city it'll take eons for IP TV to get here and we have a high-rise across the street that blocks too much of the Southern sky for Direct or Dish.

And no FIOS here - only out East in your neck of the woods.
--
Illegitimati non carborundum
Forums » Can Cable Shed Its Bad Service Reputation?From the comments of the employees themselves..... »
« Why Customer Service Sucks  


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