Snooze
join:2007-06-09
Houston, TX | sbcglobal Houston After paying 50 dollars a month for over five years for a simple 1.5 service, we took a look at the new offerings to new users and decided to complain and request the Elite 6Mb/s. We never really expected to see 6Mb/s but did expect to see something close to 5. Now we live in Spring Branch Campbell Rd area in an old established neighborhood that has been around for 40 years. Several months ago new line was run behind the house and we were told by the workers this was newer faster cabling. Wrong! it was just pure copper and an attempt to fix old problems. After going back and fourth with tech center on the speed issue an AT&T repairman replaced an old worn out NID box at our request. He tests the capacitance at the line unconnected to the house and he said he doubted we would ever get 6Mb/s service. My first thought was well how about the new U-Verse thinking that new line was fiber, no! it seems the fiber service stops one block away from the house servicing an old rundown apartment complex and it will not come any further. After all this trouble they cut the 6Mb/s back to their middle tier package of 3Mb/s , it has not reached 3 and stays around 2500 consistently. I made an email request to turn the service to 6 back on but it will be Monday or later before that happens, if it even does.
In short they have flooded Houston with advertising to sale their new U-Verse systems especially to old customers but they can't deliver unless you live in a 350,000 dollar new home or a 40 year old apartment. We're not happy campers here.
The 6Mb/s service we used for four days did see 4Mb/s and it was usually consistent at 3800 even at peak use hours. I still think it is better than comcast or roadrunner offers simply because of the price and the double upload speeds that were staying at 630 using that Elite service. I did call roadrunner asking some questions and the 5Mb/s cable would probably be no better than that 4Mb/s at a greater cost and with one half the upload speeds. So I guess like it or not we stay with SBC at least until something improves. This is a good example of gross oversight when it comes to deceptive advertising on SBC's part. |
