 morboComplete Your Transaction
join:2002-01-22
00000
1 edit | reply to ColorBASIC
Re: Says a group who stands to make money said by ColorBASIC:No, percentage increase. If you have 1/3 of the people complaining at 100 customers (33) and 1/3 of the people complaining at 150 customers (50), that isn't 100% of the increase complaining. Other than CWA claims, I'm not seeing any evidence that Verizon is "refusing" to maintain their copper. fact: wire line subscriptions for telcos are down.
fact: west virginia noted 60% increase in complaints.
math: 60% increase in complaints = 60% more complaints now. it's not that difficult to connect the dots unless you have motivation not to. |
|
 ColorBASIC8-bit FunPremium
join:2006-12-29
Corona, CA
2 edits | I looked at the article, where are you getting 60% increase in complaints from. I missed it. But I'm a bit distracted listening to the WWDC keynote and didn't reread the article word-for-word.
I also missed in the article where wire line subscriptions are down. I've seen general articles about POTS losses but I've seen general articles about massive DSL adds. I'm also not seeing what the general type of complaint is (bad POTS service vs bad DSL service, vs customer service vs billing, vs missed appointments).
I'm not doubting that telco service sucks, which is why I'm with Time Warner and not Verizon FiOS...but I am just not connecting the dots between what is claimed in the article and Verizon refusing to maintain copper.
Seems they/you are drawing a conclusion (the "refusals") that isn't the only explanation for the complaints; meaning those dots there are pretty far apart.
All I'm seeing is the union worker claims...not of which substantiated by a source that doesn't stand to make some money either way.
--
Macintosh Users Group Serving the Inland Empire |
|
DolganPremium
join:2005-10-01
Sun Prairie, WI | Not our fault that you have no clue as to what is happening with Verizon Copper Plant. Maybe if you took off your anti-Union goggles you might actually see this as the customer service issue it actually is. |
|
ColorBASIC8-bit FunPremium
join:2006-12-29
Corona, CA
1 edit | Sucky customer service is a different issue than "refusing" to upkeep the copper.
But sorry if I don't take the Union at their word...we know how they're so truthful and have only the customer's interest at heart and all. 
--
Macintosh Users Group Serving the Inland Empire |
|
|
|
