VZ service tech
@bellatlantic.com
| reply to dispatcher21
Re: Trust
said by dispatcher21  :Where is the proof? The union just spouts stuff off but there is nothing there to back it up. Photos? Statistics of service being down? CSR stats? Where is the proof? Anyone can say anything they want but without proof, its crap. OK, how about this. I worked in copper for about six months. In that time, we were constantly waiting for tools and equipment because so much money was being sent to the FIOS department. I was told by cable that no new copper plant would be placed even if we ran out of good pairs. They will just have to find a way to fix it. The FIOS guys got brand new laptops. We got their hand-me-downs. Even in a meeting we were told most of the money is going to fiber. However, in the time I was there I can't think of a time where things became so critical that customers were left hanging. |
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Supafly
Premium
join:2000-07-15
Lancaster, CA
| said by VZ service tech :
OK, how about this. I worked in copper for about six months. In that time, we were constantly waiting for tools and equipment because so much money was being sent to the FIOS department. I was told by cable that no new copper plant would be placed even if we ran out of good pairs. They will just have to find a way to fix it. The FIOS guys got brand new laptops. We got their hand-me-downs. Even in a meeting we were told most of the money is going to fiber. Sounds like FiOS envy... 
Seriously though, they are doing what any smart company does. They are re-locating their efforts and resources to the solution that is being provided for the long term. Why on god's earth would they continue to throw money down the copper toilet when they can better spend those resources on get Fiber to the masses, faster?
You said it yourself:
said by VZ service tech :
However, in the time I was there I can't think of a time where things became so critical that customers were left hanging. |
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PDXPLT
join:2003-12-04
Banks, OR
| reply to VZ service tech
said by VZ service tech :
I was told by cable that no new copper plant would be placed even if we ran out of good pairs. They will just have to find a way to fix it. I'm no fan of unions and their protect-mediocrity, kill-ambition mentality, but this does align with what I've heard from VZ techs who try to fix problems around here.
quote:
We provide good quality service to our customers regardless of where they live.
What a crock. Believe me, no one in my neighborhood would call what we get from Verizon as "good quality service". And Verizon knows it.
When you call Verizon, you get a very nice person at the call center, who'll tell you yessir, that's not right, we'll get right on it.
Then the next day, you get a call from some obnoxious local person, telling you no, we're not gonna roll a truck to fix that, you'll just have to live with it, we know you have no choice (no cable in this neighborhood). |
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